Reviews of Johnny's New York Style Pizza

By: Paytronix Systems App

List of user reviews and ratings for Johnny's New York Style Pizza

Total ratings

4.72 (Rating count: 236)

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Review summary

Users love the delicious food and good customer service at Johnny's New York Style Pizza, and find the app generally easy to use with appreciated rewards programs. However, many complain about persistent bugs and glitches in the app, difficulties placing orders, lack of full customization (especially missing options for build-your-own pizzas and special instructions), and unwanted location tracking by the app. These issues detract from the otherwise positive experience offered by the food and service.

Pros

Food is consistently described as delicious and amazing.
The app interface is easy to use and allows customization of selections.
Good customer service from the restaurant staff and servers.
Loyalty program and rewards system appreciated by users.
Points or rewards system is simple and beneficial when working.

Cons

App has bugs and glitches, especially in processing orders and payments.
Cannot add certain toppings or customize orders fully, including build-your-own pizza toppings.
Inability to add special instructions adequately due to character limits.
Issues with app reliability such as inability to place orders or store closed messages when open.
App tracks location and data without allowing users to disable it.

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User Reviews

Recent rating average: 3.50

All time rating average: 4.72

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36% (9)

Date	Author	Comment
2025-01-27	Re*****	We love Johnny's Loganville!! The best food anywhere!! The best servers, Jessie, Kayla!! The best cook, Jeremy!!
We love Johnny's Loganville!! The best food anywhere!! The best servers, Jessie, Kayla!! The best cook, Jeremy!!
2025-01-14	B *****	The App functions properly. HOWEVER, they need to add anchovies to the topping options because they do have anchovies in the restaurants and for people who live anchovies, they're important! PLEASE add them to the app/online menu!
The App functions properly. HOWEVER, they need to add anchovies to the topping options because they do have anchovies in the restaurants and for people who live anchovies, they're important! PLEASE add them to the app/online menu!
2024-12-26	Za*****	Easy to customize my selections. Great interface
Easy to customize my selections. Great interface
2024-12-18	Br*****	Love the food
Love the food
2024-09-07	Da*****	Awesome food great service.
Awesome food great service.
2024-05-04	Jo*****	App is terrible for ordering. Can't add toppings to build your own pizza. Update. 3 years later May 2024. Still can't add toppings to "Build your own pizza". Why even have that option? Just make it "Cheese pizza". The option is available for gluten free, but why not regular pizza? I've also mentioned it to staff at my local Johnny's. I guess no one reads these or cares.
App is terrible for ordering. Can't add toppings to build your own pizza. Update. 3 years later May 2024. Still can't add toppings to "Build your own pizza". Why even have that option? Just make it "Cheese pizza". The option is available for gluten free, but why not regular pizza? I've also mentioned it to staff at my local Johnny's. I guess no one reads these or cares.
2024-02-21	Fr*****	The app was easy to use but we ordered and it was cold and we didn't get our drinks and I called multiple times with no answer honestly I would like a refund
The app was easy to use but we ordered and it was cold and we didn't get our drinks and I called multiple times with no answer honestly I would like a refund
2023-12-12	Ro*****	Awsome and simple points system should have got it sooner get the free food....
Awsome and simple points system should have got it sooner get the free food....
2023-09-09	Mi*****	This app will track your location and data whether it is open or not. The setting cannot be changed. Instant FAIL!!!
This app will track your location and data whether it is open or not. The setting cannot be changed. Instant FAIL!!!
2023-05-11	La*****	Glitches in the app. I tried ordering nearly TEN times before it would accept my order because it kept saying there was a problem with my phone number (there was not). I tried my mobile number, hubby's mobile, home number and it wouldn't take any of them. Went back to my number and tried a few more times before it would accept it.
Glitches in the app. I tried ordering nearly TEN times before it would accept my order because it kept saying there was a problem with my phone number (there was not). I tried my mobile number, hubby's mobile, home number and it wouldn't take any of them. Went back to my number and tried a few more times before it would accept it.