Reviews of Ooma Home Phone

By: Ooma App

List of user reviews and ratings for Ooma Home Phone

Total ratings

3.67 (Rating count: 3,132)

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Review summary

The app is easy to use with generally good call quality and worldwide usability. However, many reviews report instability, bugs, and outages; billing/cancellation frustrations and weak support; login difficulties with phone numbers; and updates that worsen usability or remove features. Overall, experiences are inconsistent across users.

Pros

Easy to use
Good call quality and connection
Works worldwide / travel-friendly

Cons

Frequent crashes and unreliability (bugs/timeouts)
Billing and customer service issues, including cancellation difficulties
Login problems with phone numbers (and inconsistent login via website)
Updates that degrade usability or disable features (e.g., voicemail)

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User Reviews

Recent rating average: 2.80

All time rating average: 3.67

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47% (44)

Date	Author	Comment
2026-07-28	Ba*****	scam they increase your subscription without telling you and then you can't downgrade online they say to call but when you call you sit on hold till they put you to a voicemail o
scam they increase your subscription without telling you and then you can't downgrade online they say to call but when you call you sit on hold till they put you to a voicemail o
2026-07-24	Mi*****	MY Ooma box turns blue but my phone says check tel line.
MY Ooma box turns blue but my phone says check tel line.
2026-07-20	Ja*****	App is completely non-functional now. upon dialing and sending a telephone number, the whole app resets. I have tried restarting, force stopping, clearing cache, reinstalling nothing works.
App is completely non-functional now. upon dialing and sending a telephone number, the whole app resets. I have tried restarting, force stopping, clearing cache, reinstalling nothing works.
2026-07-05	Jo*****	Great. Thank you.
Great. Thank you.
2026-07-03	Da*****	great love it
great love it
2026-06-18	De*****	So disappointed OOMA now requires contact list syncing to use the app, with this recent update. We are rethinking continuing to use this company because I will never sync my contacts for privacy reasons.
So disappointed OOMA now requires contact list syncing to use the app, with this recent update. We are rethinking continuing to use this company because I will never sync my contacts for privacy reasons.
2026-06-08	Ro*****	so inexpensive, and totally reliable
so inexpensive, and totally reliable
2026-05-21	da*****	stopped working . Broken.
stopped working . Broken.
2026-05-20	Br*****	difficult to tell if I'm on the ooma landline or on the WiFi cellphone call. I pay by the minute for the cellphone call, but for me the ooma WiFi voip is no charge, which is real good. sometimes a bad echoey connection but otherwise ok.
difficult to tell if I'm on the ooma landline or on the WiFi cellphone call. I pay by the minute for the cellphone call, but for me the ooma WiFi voip is no charge, which is real good. sometimes a bad echoey connection but otherwise ok.
2026-05-14	Ër*****	The service is great, the app is just okay. Frequently when I click on a phone number in history it goes into a continuous loop of asking me to log in. Also it would be good to have some settings available in this app, rather than in the separate installation app or the website. Also I have a feature request: ability to block calls based on caller ID, so I can block spammers that use the same name but coming from different phone numbers all the time.
The service is great, the app is just okay. Frequently when I click on a phone number in history it goes into a continuous loop of asking me to log in. Also it would be good to have some settings available in this app, rather than in the separate installation app or the website. Also I have a feature request: ability to block calls based on caller ID, so I can block spammers that use the same name but coming from different phone numbers all the time.