Reviews of Ooma Setup

By: Ooma App

List of user reviews and ratings for Ooma Setup

Total ratings

4.01 (Rating count: 452)

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Review summary

Users report the Ooma Setup app is easy and quick to use and the setup can work smoothly when the hardware connects. However, recurring issues include lengthy setup times, frequent app-to-hardware connectivity failures, poor customer support, wired-leaning hardware with limited wireless options, and activation/upgrade problems. Overall sentiment is mixed, with strong praise for the setup flow but widespread frustration over reliability and service.

Pros

Easy, quick, and straightforward setup.
When it connects, the app and device work and are useful.
Clear, step-by-step instructions.

Cons

Very lengthy and frustrating setup process that can take hours (examples include 45 minutes, 7 hours, or multi-day attempts).
Repeated app-to-hardware connectivity failures; cannot connect to the Telo or pair successfully.
Poor or unhelpful customer support and difficulty getting issues resolved.
Hardware often requires wired Ethernet with limited or no wireless setup, causing compatibility problems.
Activation/upgrade problems: devices not activating or needing support to activate; problems upgrading from wired to wireless.

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User Reviews

Recent rating average: 3.70

All time rating average: 4.01

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30% (22)

Date	Author	Comment
2026-06-29	Th*****	Using this app was a bad experience. Any time you open another app to look up anything related to setup or otherwise, the entire setup process starts over. Also, the Wi-Fi setup did not work at all through Bluetooth or wired connection when the unit was 20ft from my router. It did work when right next to the router. That took a long, frustrating time to figure out. I almost packed up and returned everything. Now that the wireless base is connected, it works at distance.
Using this app was a bad experience. Any time you open another app to look up anything related to setup or otherwise, the entire setup process starts over. Also, the Wi-Fi setup did not work at all through Bluetooth or wired connection when the unit was 20ft from my router. It did work when right next to the router. That took a long, frustrating time to figure out. I almost packed up and returned everything. Now that the wireless base is connected, it works at distance.
2026-06-20	Se*****	awesome setup was easy
awesome setup was easy
2026-06-18	Ro*****	I just need to update the network/password for my telo and amazed at how hard this is. Apparently my telo is too old to do it using the app, and there is no way to do it on the website. So my phone is now voicemail only until I decide who to buy a newer device from.
I just need to update the network/password for my telo and amazed at how hard this is. Apparently my telo is too old to do it using the app, and there is no way to do it on the website. So my phone is now voicemail only until I decide who to buy a newer device from.
2026-05-28	Pa*****	super easy and straightforward
super easy and straightforward
2026-05-23	Je*****	Easy to setup once I realized Ooma does not work with 5g wireless. it wants 2.5g.
Easy to setup once I realized Ooma does not work with 5g wireless. it wants 2.5g.
2026-05-21	Pa*****	went well
went well
2026-05-13	Ca*****	Set up was easy. No issues right now.
Set up was easy. No issues right now.
2026-04-17	Co*****	Login screen within the app alters phone number and prevents login. Could only login with a desktop. Using a 2023 Motorola Mobile phone.
Login screen within the app alters phone number and prevents login. Could only login with a desktop. Using a 2023 Motorola Mobile phone.
2026-04-14	da*****	this was easier than being guided by a customer service partner.
this was easier than being guided by a customer service partner.
2026-02-15	Ta*****	hard to use but works
hard to use but works