Reviews of One Medical

By: 1Life Healthcare, Inc. App

List of user reviews and ratings for One Medical

Total ratings

3.05 (Rating count: 2,247)

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Review summary

Reviews repeatedly praise the clinicians and overall service, but the Android app suffers from persistent login failures (Not Found, loops), friction from an external browser login flow, billing access problems, and instability after updates. Some reviewers also note a perceived drop in app quality since Amazon ownership. The core message is strong clinical care paired with a consistently problematic app experience.

Pros

High-quality doctors and medical staff who are caring and attentive.
Overall service quality remains strong despite issues with the app.

Cons

Frequent login problems: endless login loops, Not Found errors, and inability to log in.
Login flow moved to an external browser pop-up, creating friction and frustrating user experience.
Billing/payments issues and inability to pay bills due to broken login/billing flows.
App instability after updates (e.g., won’t open after updating).
Perceived decline in app quality following Amazon ownership.

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User Reviews

Recent rating average: 3.00

All time rating average: 3.05

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62% (93)

Date	Author	Comment
2026-08-23	Je*****	No longer signs in. After switching to Amazon login, the app no longer redirects from the browser frame back to the actual app. It's only showing the web version, but worse.
No longer signs in. After switching to Amazon login, the app no longer redirects from the browser frame back to the actual app. It's only showing the web version, but worse.
2026-08-23	La*****	Unable to escape the loop of logging in and verifying. Login with Amazon directs to login with email. Login with email directs to login with Amazon. Then the verification email never comes.
Unable to escape the loop of logging in and verifying. Login with Amazon directs to login with email. Login with email directs to login with Amazon. Then the verification email never comes.
2026-08-23	Sa*****	good
good
2026-08-17	Xu*****	App never logs in, in-app browser never redirects log-in back into app
App never logs in, in-app browser never redirects log-in back into app
2026-08-13	Sa*****	I liked
I liked
2026-08-12	Le*****	I tried the Amazon one medical for a hormone panel. the Doctor ordered the tests and never sent the paperwork. there is no one medical clinic within 200 miles of me. I went to quest instead. they never received the lab order. I went back to tell the doctor and she said my insurance was denied. why make me go through a whole appointment, and then waste my time driving to a lab without checking my insurance first?! this medical care is worse than anything else Ive done.
I tried the Amazon one medical for a hormone panel. the Doctor ordered the tests and never sent the paperwork. there is no one medical clinic within 200 miles of me. I went to quest instead. they never received the lab order. I went back to tell the doctor and she said my insurance was denied. why make me go through a whole appointment, and then waste my time driving to a lab without checking my insurance first?! this medical care is worse than anything else Ive done.
2026-08-11	da*****	best service. thorough, complete, #1
best service. thorough, complete, #1
2026-08-09	La*****	also need for Dr
also need for Dr
2026-08-04	da*****	nice
nice
2026-08-04	Jo*****	Horrible, my PCP is great but I cannot send them a direct message to share documents without being a member. It is ridiculous.
Horrible, my PCP is great but I cannot send them a direct message to share documents without being a member. It is ridiculous.