Reviews of P. Terry's

By: OLO

List of user reviews and ratings for P. Terry's

Total ratings

3.43 (Rating count: 82)

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Review summary

Users appreciate the tasty, affordable food and the convenience of pre-ordering through the app. However, common issues include missing items in delivery with poor customer support, frequent app errors when ordering, limited customization options, absence of a rewards program, and problems with store location details. These issues lead to frustration and reduced repeat use despite the generally favorable food quality and staff service.

Pros

Delicious food and affordable prices praised by multiple users.
App offers a convenient way to pre-order food, making the ordering process easy for many.
Friendly staff and clean dining environment complimented alongside the app.

Cons

Frequent missing items in delivery orders with no easy refund or customer support through the app.
App has poor order error handling, including errors sending orders and inability to verify order status.
Lack of customization options in the app, such as modifying burger ingredients or drink preferences (e.g., ice amount).
No rewards or incentives system within the app, limiting user motivation to order.
Incorrect location information and inability to change order locations without issues, causing confusion and wasted time.

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User Reviews

Recent rating average: 1.90

All time rating average: 3.43

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14% (7)

Date	Author	Comment
2024-12-23	St*****	Always "forgetting my add-ons" easy way to get a few bucks with tons of customers. No way to rectify it through the app so your screwed. 2/5 stars let me critique please.
Always "forgetting my add-ons" easy way to get a few bucks with tons of customers. No way to rectify it through the app so your screwed. 2/5 stars let me critique please.
2024-09-03	Fl*****	I would give it a negative 5, but it's not an option. I recently ordered for delivery and some of my items were missing. I contacted the location for a refund, but I would have to go into the store to get it. I am currently unable to go into the store. That is why I ordered delivery. The manager said she had no way to help me, and there was no customer support for this app. I will not be using this service again. Do better P. Terry's.
I would give it a negative 5, but it's not an option. I recently ordered for delivery and some of my items were missing. I contacted the location for a refund, but I would have to go into the store to get it. I am currently unable to go into the store. That is why I ordered delivery. The manager said she had no way to help me, and there was no customer support for this app. I will not be using this service again. Do better P. Terry's.