Reviews of Cotton Patch Cafe

By: Cotton Patch Cafe

List of user reviews and ratings for Cotton Patch Cafe

Total ratings

4.58 (Rating count: 994)

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Review summary

Users praise the Cotton Patch Cafe app for good food quality, ease of navigation, and customization options. However, many complaints focus on app reliability issues, such as frequent errors and failed order submissions. There are also problems with customer service accessibility, incomplete or incorrect orders, and missing features like order comments and itemized bills. Overall, the app is functional but lacks robustness and better support to enhance user experience.

Pros

Food quality is generally good and has improved since Covid.
App has a simple, easy-to-navigate interface for ordering.
Customers appreciate the customization options available in the app.

Cons

App frequently experiences errors and crashes during order placement.
Inability to contact customer service or manage loyalty offers through the app.
Orders via the app sometimes come incomplete or with mistakes.
Lack of order itemization and issues with discounts or coupons not being applied.
Some users find the app missing features like adding comments to specific order items.

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User Reviews

Recent rating average: 2.10

All time rating average: 4.58

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11% (15)

Date	Author	Comment
2024-11-24	Be*****	Ordered 3 bowls of chili, menu says comes with onions and cheese. Wanted one no onions. Gave name for the no onion. Nothing marked, but as turned out. No onions or cheese on any. Corn bread burned on top, so was put in container on less burned side. Not impressed with my order. Only really good part was the fried mushrooms, they were eatable. Have pictures of corn bread as proof.
Ordered 3 bowls of chili, menu says comes with onions and cheese. Wanted one no onions. Gave name for the no onion. Nothing marked, but as turned out. No onions or cheese on any. Corn bread burned on top, so was put in container on less burned side. Not impressed with my order. Only really good part was the fried mushrooms, they were eatable. Have pictures of corn bread as proof.
2024-11-11	RO*****	Thus app sux. Can't contact anyone, Can't manage e-club... Can't validate any free offers No loyalty system
Thus app sux. Can't contact anyone, Can't manage e-club... Can't validate any free offers No loyalty system