Reviews of Cotton Patch Cafe

By: Cotton Patch Cafe

List of user reviews and ratings for Cotton Patch Cafe

Total ratings

4.56 (Rating count: 979)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users praise the Cotton Patch Cafe app for good food quality, ease of navigation, and customization options. However, many complaints focus on app reliability issues, such as frequent errors and failed order submissions. There are also problems with customer service accessibility, incomplete or incorrect orders, and missing features like order comments and itemized bills. Overall, the app is functional but lacks robustness and better support to enhance user experience.

Pros

Food quality is generally good and has improved since Covid.
App has a simple, easy-to-navigate interface for ordering.
Customers appreciate the customization options available in the app.

Cons

App frequently experiences errors and crashes during order placement.
Inability to contact customer service or manage loyalty offers through the app.
Orders via the app sometimes come incomplete or with mistakes.
Lack of order itemization and issues with discounts or coupons not being applied.
Some users find the app missing features like adding comments to specific order items.

Upgrade to see all 22 reviews

User Reviews

Recent rating average: 2.10

All time rating average: 4.56

Upgrade to see all 22 reviews

68% (15)

Date	Author	Comment
2024-12-15	Ro*****	Went to Watauga store today, had anniversary free entree with purchase of another, ordered fish Friday 14.99, fish was one filet cut in half with few fries and NO HUSHPUPPIES. Made reorder and said don't forget hushpuppies since I didn't receive any with initial order, again one filet cut in half with few fries and this time hushpuppies. Gave server credit card and didn't get itemized bill, but Free entree not taken off, he said he would take care of it , but didn't. WHAT A SCAM!!
Went to Watauga store today, had anniversary free entree with purchase of another, ordered fish Friday 14.99, fish was one filet cut in half with few fries and NO HUSHPUPPIES. Made reorder and said don't forget hushpuppies since I didn't receive any with initial order, again one filet cut in half with few fries and this time hushpuppies. Gave server credit card and didn't get itemized bill, but Free entree not taken off, he said he would take care of it , but didn't. WHAT A SCAM!!
2024-11-24	Be*****	Ordered 3 bowls of chili, menu says comes with onions and cheese. Wanted one no onions. Gave name for the no onion. Nothing marked, but as turned out. No onions or cheese on any. Corn bread burned on top, so was put in container on less burned side. Not impressed with my order. Only really good part was the fried mushrooms, they were eatable. Have pictures of corn bread as proof.
Ordered 3 bowls of chili, menu says comes with onions and cheese. Wanted one no onions. Gave name for the no onion. Nothing marked, but as turned out. No onions or cheese on any. Corn bread burned on top, so was put in container on less burned side. Not impressed with my order. Only really good part was the fried mushrooms, they were eatable. Have pictures of corn bread as proof.
2024-11-11	RO*****	Thus app sux. Can't contact anyone, Can't manage e-club... Can't validate any free offers No loyalty system
Thus app sux. Can't contact anyone, Can't manage e-club... Can't validate any free offers No loyalty system
2024-11-11	Ch*****	It won't let me send my order. I have to go to the store and place the order since my order is soooo big.
It won't let me send my order. I have to go to the store and place the order since my order is soooo big.
2024-06-06	Ju*****	The food is always good quality! Since covid, so many restaurants have lost their quality. This location of Cotton Patch has improved!
The food is always good quality! Since covid, so many restaurants have lost their quality. This location of Cotton Patch has improved!
2023-10-21	Vi*****	I ordered the chicken fried pork chops with three veggies the only thing I could eat that was not so hard was the mashed patotes and green beans. The four very very thin chops the double in crash. So the had too cook it so long that I could not even see the meat. I payed 15:99 for this meal. Unless the meal starts getting better real soon I will not be back. The last time I was here the meal was the same way, but then it was chicken after I took off the crush the chicken was so dried out.
I ordered the chicken fried pork chops with three veggies the only thing I could eat that was not so hard was the mashed patotes and green beans. The four very very thin chops the double in crash. So the had too cook it so long that I could not even see the meat. I payed 15:99 for this meal. Unless the meal starts getting better real soon I will not be back. The last time I was here the meal was the same way, but then it was chicken after I took off the crush the chicken was so dried out.
2023-09-18	Li*****	I sure do like the new app! The old one stopped letting me complete placing the order. It's really easy to navigate, customize, and see all the options available.
I sure do like the new app! The old one stopped letting me complete placing the order. It's really easy to navigate, customize, and see all the options available.
2023-08-12	Ka*****	I have great service here all the time. This time however, my grilled chicken Southwest Salad was made without any chicken. Little disappointed but will open and check next time.
I have great service here all the time. This time however, my grilled chicken Southwest Salad was made without any chicken. Little disappointed but will open and check next time.
2023-06-13	Jo*****	I don't understand this company. How can you consistently have horrible service year after year. And then on top of horrible service, your technology team is also incapable of managing your app or testing for errors before release. I have no words.
I don't understand this company. How can you consistently have horrible service year after year. And then on top of horrible service, your technology team is also incapable of managing your app or testing for errors before release. I have no words.
2023-04-17	Dr*****	Does what is supposed to. No bells or whistles. Wish I could add comments to specific parts of the order just like when ordering in person. That's the reason for the 2.
Does what is supposed to. No bells or whistles. Wish I could add comments to specific parts of the order just like when ordering in person. That's the reason for the 2.