Reviews of Cold Stone®

By: Kahala App

List of user reviews and ratings for Cold Stone®

Total ratings

3.92 (Rating count: 4,660)

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Review summary

Users consistently praise Cold Stone's ice cream quality and friendly staff, and some praise that ordering is easy when the app works. However, the majority report persistent app instability—frequent crashes, undefined errors, slow performance, and back-button/navigation problems. Many orders show errors or fail to load menus, with concerns about duplicate charges and limited payment options. In short: great product but an immature app experience; major reliability and UX issues that deter regular use.

Pros

High quality ice cream and flavors are consistently praised
Friendly staff and good service overall
Some reviewers find the ordering process easy when the app works
Rewards integration and straightforward pickup flow noted by users who used it

Cons

Frequent crashes, undefined errors, and overall buggy behavior
Back/navigation problems: back button often doesn’t work or exits the app
Slow performance and long load times; the app feels laggy
Order and payment errors: errors during checkout, potential duplicate charges, and orders not reflecting correctly
Menu not loading or not appearing; overall poor UX/navigation

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User Reviews

Recent rating average: 1.80

All time rating average: 3.92

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59% (54)

Date	Author	Comment
2026-06-11	Ka*****	when I open the app it just looks like a screenshot someone took of their home screen and nothing happens.
when I open the app it just looks like a screenshot someone took of their home screen and nothing happens.
2026-06-07	Pe*****	There is still a bug after the update. i keep getting "error" pop up at the bottom of the screen when searching locations. Hayward, CA location shows as "Delivery and Pick-Up" but when I select Delivery, the location changes to Alameda. I'd like to deliver from the Hayward location, they make the best creations. It won't let me change the Cold Stone Delivery location. If delivery isn't an option at the Hayward, CA. location, the word "Delivery" should be removed from the location in the app.
There is still a bug after the update. i keep getting "error" pop up at the bottom of the screen when searching locations. Hayward, CA location shows as "Delivery and Pick-Up" but when I select Delivery, the location changes to Alameda. I'd like to deliver from the Hayward location, they make the best creations. It won't let me change the Cold Stone Delivery location. If delivery isn't an option at the Hayward, CA. location, the word "Delivery" should be removed from the location in the app.
2026-06-07	Ro*****	no cellphone,so without a cell phone you can't make a new account because they want to text you a code. Such a shame maybe in the future they'll figure out not everybody's controlled by a phone in their hand that they got to carry around wherever they go when they leave their home.
no cellphone,so without a cell phone you can't make a new account because they want to text you a code. Such a shame maybe in the future they'll figure out not everybody's controlled by a phone in their hand that they got to carry around wherever they go when they leave their home.
2026-05-31	N'*****	you
you
2026-05-30	Ra*****	Back swipe just closes out the app, rather than return to previous menu like other standard app functions. Ordered pick up in app, order was received but no listing in order history nor did I get any reward points shown in app.
Back swipe just closes out the app, rather than return to previous menu like other standard app functions. Ordered pick up in app, order was received but no listing in order history nor did I get any reward points shown in app.
2026-05-28	Ha*****	this app sucks. when putting in my phone number for the account, I accidentally typed it in wrong. I figured it would be an easy fix: you go to the app's settings, update personal information, put in the correct phone number. nope. in order to update your personal info, you need to go to a third party website, navigate their extremely confusing UI, and submit a request to change your personal information. then, it will take them about 7 DAYS to review your request and MAYBE fulfill your request.
this app sucks. when putting in my phone number for the account, I accidentally typed it in wrong. I figured it would be an easy fix: you go to the app's settings, update personal information, put in the correct phone number. nope. in order to update your personal info, you need to go to a third party website, navigate their extremely confusing UI, and submit a request to change your personal information. then, it will take them about 7 DAYS to review your request and MAYBE fulfill your request.
2026-05-11	Jo*****	Always crashing, can't find the right location, the list goes on. In this day and age you'd expect better from such a big company. Cold Stone, you are losing money because of your horrendous app!
Always crashing, can't find the right location, the list goes on. In this day and age you'd expect better from such a big company. Cold Stone, you are losing money because of your horrendous app!
2026-05-08	An*****	is it me or is it missing flavors? I'm positive it is
is it me or is it missing flavors? I'm positive it is
2026-05-01	Ma*****	The app kinda sucks. When you try to use your rewards. it says to login. When you push login or sign in. Nothing happens. Just a blank screen. SMH
The app kinda sucks. When you try to use your rewards. it says to login. When you push login or sign in. Nothing happens. Just a blank screen. SMH
2026-04-26	Mo*****	is the captcha for real! it doesn't work
is the captcha for real! it doesn't work