MediGuard

MediGuard puts your entire health insurance membership in your pocket — one
secure app for your coverage, claims, prescriptions, and care, built for
members of any participating company or organization, not tied to a single
employer.

Everything about your coverage, in one place
See exactly what your plan covers before you visit a provider — benefits,
limits, and remaining balances, explained in plain language in Arabic and
English, with your full coverage and benefits schedule always one tap away.

Submit and track claims
File a claim from your phone, attach lab results or receipts, and follow it
from submission through review to payment. Claim details break down exactly
what deductible and copay were applied, plus every bundled line item — so
the numbers always add up.

Appeal a decision
Disagree with a rejected reimbursement? Appeal it right from your phone
within a 30-day window, attach supporting evidence, and track the full
decision history until it's resolved.

Family coverage, one account
Manage the whole family's insurance from a single login. Pick which family
member or dependent a QR check-in, reimbursement request, or chronic-
medication refill is for — no separate accounts, no confusion.

QR check-in
Show your digital QR code at a provider's front desk to link your visit to
your insurance instantly — no paperwork, no waiting.

Find accredited providers
Browse the full network of accredited doctors, clinics, pharmacies, and
hospitals on an interactive map, filtered by specialty and category.

Prescriptions, labs, and radiology
Track prescription status, see which pharmacy has your medicine ready, and
check lab and radiology results as soon as they're in — including which
facility performed the test.

Health profile and safety
Record your own drug allergies so your record stays accurate, and raise an
SOS emergency alert when you need help fast.

Stay informed
Get push notifications the moment a claim moves, a prescription is ready,
or your coverage changes — tap a notification and land straight on the
right screen.

Secure sign-in
Sign in with your credentials or Face ID/fingerprint, with optional
two-factor authentication, password reset, email verification, and a
sessions list you control.

Bilingual, Arabic-first
The full app — every screen, every notification — is available in Arabic
and English, with a right-to-left layout designed for Arabic from the
ground up, not translated as an afterthought.

Who it's for
MediGuard is for anyone whose health insurance is administered on
MediGuard — employees, dependents, and family members of any participating
company or organization. It administers an existing health-insurance
benefit on behalf of your plan sponsor; it does not use your health data to
determine eligibility or pricing.

See the in-app Privacy Policy for full details on data collection, use,
and deletion, including how to request account deletion at any time.

Questions or feedback? Reach us through the in-app support channel.