Ola: Book Cab, Auto, Bike Taxi

Easy & Fast online booking of Cabs, Autos & Bike Taxi. Order Food. Send Parcels.

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Ola is a comprehensive travel and delivery app trusted by over 40 million users across 200+ cities in India. With Ola, you can book a variety of rides such as cabs, auto rickshaws, and bike taxis with transparent fares, scheduled pickups, and safety features like verified OTP and SOS contacts. Options include Ola Mini for quick trips, Ola Prime variants for luxury and comfort, rental cars for flexible travel, and outstation cabs for intercity rides.

Beyond rides, Ola also offers food delivery from thousands of restaurants offering diverse cuisines and special vegetarian options, all with attractive discounts. Additionally, Ola provides parcel delivery services, allowing you to send and receive packages with live tracking. Easy payment methods and rewarding Ola Coins for discounts make for a seamless and affordable user experience. Download the Ola app for fast, safe, and versatile urban mobility and services!

Transportation Food & Drink Shopping Productivity

By:: Ola (ANI TECHNOLOGIES PRIVATE LIMITED)
Downloads:: 214,983,091+ 478.89K
Rating:: 4.85

(3,082,731) 11,593 new ratings
Version:: 0 Last updated: 2025-05-16
Creation date:: 2012-06-01
Email:: su*****@olacabs.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Google Play Store
Updated:: 20 hours ago

Ranking

# 560

User reviews

Users report consistent problems with Ola app's inaccurate location system that causes drivers to go to wrong addresses and increase fares. Many mention lack of responsive customer support, leaving complaints unresolved. Removal of features like changing drop location after booking has negatively impacted usability. Multiple reviews highlight rude or uncooperative drivers who demand extra payments or cancel rides unexpectedly. Additionally, the app suffers from bugs and glitches leading to poor reliability and frustration. Overall, users express deep dissatisfaction with Ola's service and app performance.

Pros

Cons

Inaccurate address and location system leading to drivers going to wrong places and fare issues
No effective customer support or service, leading to unresolved complaints and frustration
Removal of useful features like changing drop location mid-ride, reducing app convenience
Drivers demanding extra money or canceling rides after acceptance, causing reliability problems
Frequent app bugs and glitches causing booking failures, unexpected charges, and poor user experience

Recent reviews

Horrible Experience... Address system is inaccurate. While booking the ride location was different, and driver stopped at different location saying that this is what app had shown to him. I have to pay extra after that. Raised the complaint, app says refund voucher issued, but no way to check where that voucher is.. very bad customer service as well

Prasad Rajdhar, 2025-01-27

Horrible experience with the app. Booking price is always lesser than the final price after reaching destination. The app's adress system is inaccurate, I booked an auto and the price listed was 201₹, but driver took long route and after reaching the destination the final amount was 250₹, eventually I ended up paying extra. No any customer service options available. Better avoid using the app.