Reviews of Citybus

By: Citybus

List of user reviews and ratings for Citybus

Total ratings

2.35 (Rating count: 16,778)

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Review summary

Citybus is praised for generally accurate arrival times and ease of use, making it useful and occasionally preferable to alternatives. However, it suffers from frequent crashes, unreliable scheduling with skipped or delayed times, and location/route lookup problems, which undermine reliability and user trust.

Pros

Arrival times are generally accurate in some areas
Easy-to-use interface / convenient to check bus times
Useful and sometimes preferred to alternatives (e.g., fewer intrusive ads; generally helpful)

Cons

Frequent crashes/force closes making the app unusable
Unreliable or inconsistent schedule updates: delays not reflected, times skipped, routes not following timetable
Difficulty locating stops/locations and issues downloading routes

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User Reviews

Recent rating average: 1.70

All time rating average: 2.35

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45% (39)

Date	Author	Comment
2026-04-29	Dy*****	Pretty decent but doesn't tell you if bus stops are under maintence or temporarily closed. I finished work at 4:19AM ran to bus stop. The app said there was a bus at 4:23AM. However when I arrived, There was some maintence (which the app didn't tell me of) and the bus wouldn't stop.
Pretty decent but doesn't tell you if bus stops are under maintence or temporarily closed. I finished work at 4:19AM ran to bus stop. The app said there was a bus at 4:23AM. However when I arrived, There was some maintence (which the app didn't tell me of) and the bus wouldn't stop.
2026-04-14	Je*****	Not able to relocate to the current location
Not able to relocate to the current location
2026-03-28	E *****	not responding on android devices
not responding on android devices
2026-03-14	Sa*****	MAKE 1M COME FASTERTTRR🤬🤬🤬🤬 I ALREADY SEEN 28278291 8X BUSES PAST ME BEFORE 1M😡😡HEGWKWUSVNA OMG ISTG I ALWAYS MISS THE BUS IN THE MORNING OMG PLS GIVE IT A STABLE TIME OMG I HATE THIS BUS SO MUCH I HATE HOW CROWDED IT IS WHEN I'M LATE PLS DISPATCH MORE 1M BUSES INSTEAD OF 8X I'M CRIN PLS I BEG OF YOU
MAKE 1M COME FASTERTTRR🤬🤬🤬🤬 I ALREADY SEEN 28278291 8X BUSES PAST ME BEFORE 1M😡😡HEGWKWUSVNA OMG ISTG I ALWAYS MISS THE BUS IN THE MORNING OMG PLS GIVE IT A STABLE TIME OMG I HATE THIS BUS SO MUCH I HATE HOW CROWDED IT IS WHEN I'M LATE PLS DISPATCH MORE 1M BUSES INSTEAD OF 8X I'M CRIN PLS I BEG OF YOU
2026-02-25	Mi*****	nice
nice
2026-02-13	Ar*****	Been using it a few years, but suddenly, it supports Huawei devices only ... I have no idea what happened. Pls. Fix ASAP The display of bus arrival times needs fixing ... I was waiting for the 15:38 bus, which apparently was delayed. Instead of showing a new departure time, say 15:45, it skips directly to the next bus in line at 16:13. This is both misleading and unacceptable. in passing, bus route no. 13 is notorious for all kinds of hiccups ... if TD people is watching, pls. register this
Been using it a few years, but suddenly, it supports Huawei devices only ... I have no idea what happened. Pls. Fix ASAP The display of bus arrival times needs fixing ... I was waiting for the 15:38 bus, which apparently was delayed. Instead of showing a new departure time, say 15:45, it skips directly to the next bus in line at 16:13. This is both misleading and unacceptable. in passing, bus route no. 13 is notorious for all kinds of hiccups ... if TD people is watching, pls. register this
2026-02-03	re*****	找不到以前的巴士到站時間及路線圖
找不到以前的巴士到站時間及路線圖
2026-02-03	Si*****	no good
no good
2025-12-09	Sa*****	doesn't work. keeps crashing
doesn't work. keeps crashing
2025-12-03	ma*****	Thanks for always skipping busses and not noticing us until last second
Thanks for always skipping busses and not noticing us until last second