Reviews of NuFACE

By: NuFACE

List of user reviews and ratings for NuFACE

Total ratings

3.78 (Rating count: 794)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users praise the app's guided treatments and reminders for effective use with different device attachments. However, the app suffers frequent crashes, device pairing and connectivity problems, and long load times for treatment videos. Many users report inability to create accounts due to interface bugs and frustration with content restrictions tied to specific device models, limiting access to treatments. These issues significantly impede user experience despite the app's potential as a companion tool for NuFACE devices.

Pros

Provides guided treatments with reminders for effective use.
Includes different settings for various attachments.
Offers value-added content and routines for NuFACE device users.
Has potential as a companion app to the physical device when functioning properly.

Cons

Frequent app crashes and freezing during sessions or device pairing.
Connectivity issues: difficulty pairing or maintaining connection with devices via Bluetooth.
Long loading times between treatment video sections and poor video playback experience.
Restriction of access to certain treatments based on the specific device owned.
Account creation issues due to terms and privacy checkbox malfunction, preventing user registration.

Upgrade to see all 142 reviews

User Reviews

Recent rating average: 1.80

All time rating average: 3.78

Upgrade to see all 142 reviews

30% (43)

Date	Author	Comment
2026-03-20	Ti*****	it is a frustrating app that disconnects mid treatment and there is no way to move forward except to start all over from the beginning. Lots of bugs to figure out.
it is a frustrating app that disconnects mid treatment and there is no way to move forward except to start all over from the beginning. Lots of bugs to figure out.
2026-03-08	An*****	The “wrong attachment connected” message no longer appears for me, but the app still disconnects from the device halfway through many routines (Android). This was a common issue even before the most recent update and is still happening now, making treatments unreliable. Support previously said this would be escalated, but I never received follow-up.
The “wrong attachment connected” message no longer appears for me, but the app still disconnects from the device halfway through many routines (Android). This was a common issue even before the most recent update and is still happening now, making treatments unreliable. Support previously said this would be escalated, but I never received follow-up.
2026-03-08	Ch*****	I did like it until the device stopped connecting to the app.
I did like it until the device stopped connecting to the app.