NovaGroup GMS

GMS (General Management System) is a centralized operations, service, and engineering management platform designed to standardize and digitize all business operations on a single system. The application supports field staff and management in optimizing performance, increasing cost transparency, and improving service quality.

The application includes the following key features:
- Engineering & Maintenance Management: Automatically schedule scheduled maintenance (PM), receive and handle incidents (CM) instantly via QR code.

- Asset & Equipment Management: Track detailed technical specifications, repair history, and warranty records for all equipment.

- Smart Checklist: Perform housekeeping, engineering, and landscaping checks according to SOP standards directly on your mobile device.

- Customer Service Management: Receive complaints and feedback, and automatically measure customer satisfaction levels.

- Realtime Reporting & Dashboard: Provides visual charts of KPIs and employee performance by business unit.