Reviews of Norms Rewards

By: Norms Restaurants LLC

List of user reviews and ratings for Norms Rewards

Total ratings

4.33 (Rating count: 1,349)

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Review summary

Users like the app for its rewards (points, free food, game-day perks) but repeatedly report serious issues with sign-in, point expiration/devaluation, losing the ability to credit points manually, and device/update compatibility, which undermines the app experience despite the rewards appeal.

Pros

Rewards program offers points, with redemption for free food and game-day perks.
Users report positive experiences when the app functions and provides rewards.
The rewards system creates loyalty to Norms and is a valued feature for many users.

Cons

Sign-in/login issues and poor UX preventing access to the app.
Points expire or are devalued, reducing perceived value of the rewards.
Inability to credit points via receipt codes or manual entry after changes to the app.
Compatibility and reliability problems on older devices (e.g., Samsung Galaxy S8) and after updates.

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User Reviews

Recent rating average: 3.40

All time rating average: 4.33

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5% (18)

Date	Author	Comment
2026-05-27	He*****	I've used this app for a while, and it's never given me any problems until today. when I went to see what rewards I had, it said I needed to confirm my email through a link that they would send. I never got the email. I looked at their FAQ, and it said if the app was giving you problems, then to log out and to log back in. I did that, and now it won't work. I'm currently sitting in norms, annoyed that I won't get any points for my meal.
I've used this app for a while, and it's never given me any problems until today. when I went to see what rewards I had, it said I needed to confirm my email through a link that they would send. I never got the email. I looked at their FAQ, and it said if the app was giving you problems, then to log out and to log back in. I did that, and now it won't work. I'm currently sitting in norms, annoyed that I won't get any points for my meal.
2026-05-19	Ro*****	great food menu and very good service
great food menu and very good service
2026-03-22	Ai*****	I used to be given a code on my receipt after I ate and could enter it manually on the app and get points. I can't do that anymore. I learned this today after dinner. I went back to the cashier and asked if they could credit my account. They could not. Boo at you, Norm's reward program.
I used to be given a code on my receipt after I ate and could enter it manually on the app and get points. I can't do that anymore. I learned this today after dinner. I went back to the cashier and asked if they could credit my account. They could not. Boo at you, Norm's reward program.