Reviews of NexTraq Connect

By: NexTraq Developer App

List of user reviews and ratings for NexTraq Connect

Total ratings

2.70 (Rating count: 69)

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Review summary

Users appreciate the app's time and drive tracking features and acknowledge the website works well. However, many experience frequent failures with logging in/out, slow performance, unreliable location tracking, and poor customer service. The app often requires reinstallation to function properly and is considered not user-friendly, leading some users to consider cancelling the service.

Pros

App tracks drive time and time spent with clients effectively.
Does everything needed for managing operations, with potential for more features if time allowed.
Website version of the service works great, indicating good service outside of the app.

Cons

App frequently fails to work properly, requiring uninstallation and reinstallation.
Issues with clocking in and out, with persistent problems logging in and logging out.
App shows many addresses as unknown, making vehicle tracking unreliable.
App is slow and not user-friendly, causing frustration and dissatisfaction.
Customer service is poor, with unresolved issues and blame placed on user devices.

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User Reviews

Recent rating average: 1.50

All time rating average: 2.70

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70% (14)

Date	Author	Comment
2023-10-20	Na*****	Don't work
Don't work
2023-07-21	st*****	POS
POS
2023-05-09	Gu*****	The app stop working i never recomended this app bad service
The app stop working i never recomended this app bad service
2023-03-08	Je*****	Lately sometimes I have to uninstall and reinstall the app to get it to work properly
Lately sometimes I have to uninstall and reinstall the app to get it to work properly
2023-02-08	Ma*****	Worthless. We've been using Nextraq through their website to track our vehicles for a few years. The website usually works great. We just recently started using the app to allow our drivers to clock in and out and keep track of vehicle maintenance. The app hardly ever works and Nextraq can't seem to find what the problem is. Half the time you can't log into it and the other half of the time you can't logout. I've got drivers racking up hours as I type this because we can't clock them out.
Worthless. We've been using Nextraq through their website to track our vehicles for a few years. The website usually works great. We just recently started using the app to allow our drivers to clock in and out and keep track of vehicle maintenance. The app hardly ever works and Nextraq can't seem to find what the problem is. Half the time you can't log into it and the other half of the time you can't logout. I've got drivers racking up hours as I type this because we can't clock them out.
2022-12-02	Al*****	Shows alot of addresses as unknown. Which doesn't do us any good finding a drivers location!
Shows alot of addresses as unknown. Which doesn't do us any good finding a drivers location!
2022-09-19	An*****	I seem to have lost the ability to inspect my vehicle through the app is this a bug that is supposed to be fixed?
I seem to have lost the ability to inspect my vehicle through the app is this a bug that is supposed to be fixed?
2020-12-03	Dr*****	Great app! Love how it keeps track of drive time as well as time spent with job/client.
Great app! Love how it keeps track of drive time as well as time spent with job/client.
2020-02-05	A *****	This app does not work to clock in or out. Just says updating. Called customer support they said it was my phone not having correct version of Android. I hope they read their reviews.
This app does not work to clock in or out. Just says updating. Called customer support they said it was my phone not having correct version of Android. I hope they read their reviews.
2019-08-26	A *****	App sucks
App sucks