Next Ip Chat

Next Ip Chat is the official mobile application of the Next Ip platform, aimed at customer service professionals who use the WhatsApp Business Platform in their companies.

Connect to your WhatsApp call center directly from your mobile phone.

Receive and respond to messages in real time, manage tickets and monitor your queues wherever you are, without needing a computer.

⚠ CORPORATE APPLICATION

Professional use tool, intended exclusively for employees of companies with an active contract with Next Ip. Access credentials are provided by your company's administrator - there is no public registration.

If you are not yet familiar with the Next Ip platform, contact our sales team at https://nextip.com.br.

WHATSAPP SUPPORT

• Real-time conversations via WhatsApp Business Platform
• Exchange messages with text, photos, videos, audio, and documents
• Message templates and emoji reactions
• Integration with chatbots configured on the platform

CUSTOMER SERVICE MANAGEMENT

• Acceptance, transfer, and closure of tickets
• Organization by queues, tags, and classifications
• Complete conversation history

CONTACT MANAGEMENT

• Contact registration and editing
• Blocking with recorded reason
• Internal notes to support customer service

AGENT EXPERIENCE

• Availability and break control
• Real-time push notifications

• Light and dark themes with customizable sounds

ABOUT NEXT IP

A Brazilian company with over a decade of expertise in corporate telephony. We develop complete omnichannel solutions for companies that value customer experience. Our platform includes IPBX, Call Center, WhatsApp, Chatbots, integration with MS Teams, and more.

Learn more at https://nextip.com.br.