IC Tech

Application support for technicians, with the main features:
- Notify technicians for new applications.
- Display line items including contact information, appointment time, description
- Support technician to receive or reject orders.
- Display list of orders
- Technician view details and change order status.
- Details of the order: status, appointment date and time, customer contact information, order code, quotation or invoice for the order.
- Map showing the location of customers and technicians.
- Guide travel routes for technicians
- Support scan image or enter manually to determine device information (model and serial).
- Support checking the warranty status of the device.
- Support technician to check the error code / phenomenon and the corresponding cause.
- Support technician see models and equipment information
- Support technician check the invoice in the cause screen through the secondary invoice.
- Additional support for manual components, supplies, repair fees and customer confirmation.
- View invoice details
- Call the operator when a technician needs assistance
- Texting to customers to exchange order information
- Call customers to exchange order information
- Display the sales chart of technician in the year
- Display list of notifications.
- Information management of technicians
- Display a QR code of a technician for customers to scan and identify
- Display a list of professional certificates of technicians
- Rank the technicians and indicate the current rank of technicians
- List of frequently asked questions for information reference
- Provide terms of use