Reviews of Onward by NeuroFlow

By: NeuroFlow App

List of user reviews and ratings for Onward by NeuroFlow

Total ratings

4.51 (Rating count: 1,862)

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Review summary

Users appreciate NeuroFlow for mental health tracking, meditation, and facilitating provider communication. The app aids mindfulness and offers insightful educational content. However, common complaints include slow loading times, poor handling of points/rewards, unresponsive customer service, and occasional technical glitches. Some find the app's interface overwhelming, and several desire more personalized features like medication tracking. Overall, while beneficial for many, the app has usability and engagement challenges that impact the experience.

Pros

Provides useful mental health tracking such as mood, sleep, and journaling.
Includes meditation, breathing exercises, and mindfulness practices that users found helpful.
Facilitates communication and data sharing with therapists and healthcare providers.
Offers educational content and customized learning for stress relief and mental health insight.
Smooth and fast app performance once loaded, allowing easy use.

Cons

App loading times can be very slow, causing frustration during urgent needs.
Points/reward system is poorly implemented, often causing confusion and demotivation when rewards are unavailable.
Customer service responsiveness has declined, with some issues left unresolved for users.
Some users find the daily questionnaires/streaks and journal prompts irrelevant or stressful.
App glitches such as loss of data, difficulty logging in, and need for frequent reinstallations.
Insufficient options for data tracking (e.g., medication, period tracker) and limited customization.
Overwhelming or busy interface, making it hard for some users to engage effectively.

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User Reviews

Recent rating average: 3.60

All time rating average: 4.51

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17% (12)

Date	Author	Comment
2026-08-04	Ri*****	don't want to download another darn app !!!
don't want to download another darn app !!!
2026-07-29	A *****	Great app
Great app
2026-07-03	Ai*****	Basically useless. Has you take short quizzes for points which mean absolutely nothing. It doesn't provide feedback or give much advice or anything. Garbage.
Basically useless. Has you take short quizzes for points which mean absolutely nothing. It doesn't provide feedback or give much advice or anything. Garbage.
2026-05-07	Re*****	Just started but I like it
Just started but I like it
2026-04-20	Wa*****	Nice to track things about mood and mental health. The incentive feature fosters more engagement for me. The problem is it won't let me cash out points anymore. I try to redeem and it just pushes me back to the point amount screen with no explanation. Fix this.
Nice to track things about mood and mental health. The incentive feature fosters more engagement for me. The problem is it won't let me cash out points anymore. I try to redeem and it just pushes me back to the point amount screen with no explanation. Fix this.
2026-04-17	Wa*****	Waste of time and quite off-base.
Waste of time and quite off-base.
2026-03-17	Ke*****	Just now getting the hang of it its ok I guess
Just now getting the hang of it its ok I guess
2026-03-11	la*****	it helps me keep track of my well-being
it helps me keep track of my well-being
2026-02-21	Ma*****	I love Onward because you can stay fit and get rewarded for it.
I love Onward because you can stay fit and get rewarded for it.
2026-02-18	Le*****	Using Onward daily has helped my sleep and reduced my pain. I look forward to doing the activities right before bed and it's made a tremendous difference in my daily life. My mood is better now that I'm a regular Onward practitioner.
Using Onward daily has helped my sleep and reduced my pain. I look forward to doing the activities right before bed and it's made a tremendous difference in my daily life. My mood is better now that I'm a regular Onward practitioner.