Reviews of Payroll by Nethris

By: CGI Payroll Services Centre Inc. App

List of user reviews and ratings for Payroll by Nethris

Total ratings

4.33 (Rating count: 851)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users appreciate the app's purpose of providing payroll access and some positive support experiences. However, multiple reviews highlight frequent crashes, login and password issues, and limited functionality compared to the website. Many users struggle with password expiration and incorrect password errors despite using correct information. The app lacks bilingual support and suffers from poor customer service accessibility. Overall, while the app concept is valued, persistent technical problems significantly hinder user satisfaction.

Pros

The app allows employees to consult payslips and documents related to payroll.
Customer service is responsive and can help resolve some issues quickly.
The app has been functional for long periods before recent issues.
The idea of having a dedicated payroll app for employees is appreciated.

Cons

The app frequently crashes on login or during use, especially after updates.
Users often encounter password errors, including messages about expired or incorrect passwords despite using correct credentials.
Limited functionality compared to the website: key features like viewing timesheets or payroll details are missing or inaccessible.
Lack of proper bilingual support: users receive messages only in French despite English settings.
Poor customer support accessibility and communication; no clear contact information and dismissive responses.

Upgrade to see all 20 reviews

User Reviews

Recent rating average: 2.10

All time rating average: 4.33

Upgrade to see all 20 reviews

55% (11)

Date	Author	Comment
2023-05-13	Kl*****	It says that app can be used by employees to consult their payslips. There is no option for me to login as employee. The initial page I am presented with is enter user code and business code which is different from the web version where the inital page says enter company code and then on the second page is where I enter my credentials. What a false claim.
It says that app can be used by employees to consult their payslips. There is no option for me to login as employee. The initial page I am presented with is enter user code and business code which is different from the web version where the inital page says enter company code and then on the second page is where I enter my credentials. What a false claim.
2022-10-12	Ma*****	I'd review the app, but it keeps crashing every time I attempt to login. Enters my id and company ID, and before I'm prompted for my password, it crashes. So I'll just keep using the website, but it'd be nice to have the app at least working.
I'd review the app, but it keeps crashing every time I attempt to login. Enters my id and company ID, and before I'm prompted for my password, it crashes. So I'll just keep using the website, but it'd be nice to have the app at least working.
2022-07-14	Mi*****	DO NOT GET THIS. my workplace has recently switched over from paper stubs to this nightmare of a system. The website freezes, the app constantly kicks you out. Says your password is expired when there's no reason for it to be. Resetting your password never works and there's ZERO support. Currently in the process of canceling direct deposit and getting a physical check just so i don't have to use nethris anymore. Would give it 0 stars but minimum is one
DO NOT GET THIS. my workplace has recently switched over from paper stubs to this nightmare of a system. The website freezes, the app constantly kicks you out. Says your password is expired when there's no reason for it to be. Resetting your password never works and there's ZERO support. Currently in the process of canceling direct deposit and getting a physical check just so i don't have to use nethris anymore. Would give it 0 stars but minimum is one
2022-06-16	do*****	Expect to write your password down frequently... it's such a sketchy app.. you're required to change it more then often... easier to just buy a filing cabinet and keep your stubs... and if you're english... you're on your own... good luck!!
Expect to write your password down frequently... it's such a sketchy app.. you're required to change it more then often... easier to just buy a filing cabinet and keep your stubs... and if you're english... you're on your own... good luck!!
2022-05-25	Ri*****	Keep receiving messages in french. My settings are set to English. Are you not able to send bilingual messages?? We are in Canada after all. Not appreciated. Company I work for is ENGLISH
Keep receiving messages in french. My settings are set to English. Are you not able to send bilingual messages?? We are in Canada after all. Not appreciated. Company I work for is ENGLISH
2022-05-18	Ma*****	Tried to log in as I have for several years but get a page that says "Password expired". I follow the instructions: enter current password followed by create new password and confirm new only to get a new page that state's "old password invalid". If what was my current password has "expired" and I presume got deleted. How then can you create a new one if the old/current is required but no longer exists.
Tried to log in as I have for several years but get a page that says "Password expired". I follow the instructions: enter current password followed by create new password and confirm new only to get a new page that state's "old password invalid". If what was my current password has "expired" and I presume got deleted. How then can you create a new one if the old/current is required but no longer exists.
2022-03-26	Sh*****	I can't get this app to work anymore. It worked for months and when I reset my phone it would not work. It says there is an error. I can log in on PC. Called customer Serv and he was very short and irritated. He told me to call my phone provider because they have no complaints regarding this issue. Yet I come to the app site and see that there is deff an issue that many people are having. Don't ask me to call customer. Serv. I already did that.
I can't get this app to work anymore. It worked for months and when I reset my phone it would not work. It says there is an error. I can log in on PC. Called customer Serv and he was very short and irritated. He told me to call my phone provider because they have no complaints regarding this issue. Yet I come to the app site and see that there is deff an issue that many people are having. Don't ask me to call customer. Serv. I already did that.
2022-01-20	Fa*****	I can't access my account via the app, says my password is incorrect. I copied and pasted the information directly from what I put on my computer, so I am sure the info is correct. Log in on the computer no problem.
I can't access my account via the app, says my password is incorrect. I copied and pasted the information directly from what I put on my computer, so I am sure the info is correct. Log in on the computer no problem.
2022-01-07	Br*****	Terrible app. Can't log in anymore. It keeps telling me my password is incorrect but I can log in on a pc. Not sure why I can't log into this app very frustrating
Terrible app. Can't log in anymore. It keeps telling me my password is incorrect but I can log in on a pc. Not sure why I can't log into this app very frustrating
2022-01-06	De*****	I had an issue, but the people at Nethris were quick to figure it out and help me get back online with the mobile app. Thanks for being great!!!
I had an issue, but the people at Nethris were quick to figure it out and help me get back online with the mobile app. Thanks for being great!!!