Reviews of Watsons HK

By: Watsons Hong Kong

List of user reviews and ratings for Watsons HK

Total ratings

3.87 (Rating count: 14,597)

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Review summary

The reviews mostly report slow performance and instability (long loading times, lag, crashes) as the top issues. Frequent bugs affect sign-up, cart persistence, and navigation. Checkout/payment problems and difficulties selecting pickup stores are common pain points. A minority reports positive experiences (ease of ordering, user-friendly feel, good deals/after-sales service). Overall, speed, reliability, and cart/checkout flow are the main drawbacks.

Pros

Ordering is quick and easy.
The app is user-friendly and operates smoothly for some users.
Watson's offers good deals and after-sales service.

Cons

App is very slow with long loading times / lagging.
Frequent bugs and crashes (sign-up errors, cart clearing, login credentials cleared after updates).
Checkout and payment issues (credit card checkout failing, limited payment methods).
Cart/session persistence problems (items disappear or cart gets cleared when navigating).
Difficult to use pickup-store search/navigation; selecting pickup option is not user-friendly.

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User Reviews

Recent rating average: 2.40

All time rating average: 3.87

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186% (41)

Date	Author	Comment
2026-04-18	Lo*****	good discount
good discount
2026-03-25	Ma*****	UI is too messy, slow and confusing
UI is too messy, slow and confusing
2026-03-14	ol*****	good
good