Reviews of Navitus

By: Navitus Health Solutions App

List of user reviews and ratings for Navitus

Total ratings

3.20 (Rating count: 107)

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Review summary

Users appreciate Navitus app's quick access to insurance cards and generally user-friendly design with responsive search functions. However, many face repeated login and registration failures, frequent app crashes especially in prescription benefit sections, and errors in retrieving drug info and pricing. The app also has issues with repeated and unresolved prompts to accept legal policies. Lack of biometric login support and poor password manager compatibility are common complaints. Despite frustrations, some users found customer support helpful when contacted.

Pros

Provides quick access to insurance card
User friendly with responsive search times
Helpful in determining where to fill prescriptions
Functionality better than the website in some aspects
Customer support can be helpful and responsive in some cases

Cons

Frequent login and registration issues, preventing access
App crashes especially when accessing 'Prescription Benefits'
Errors retrieving drug information, prices, or pharmacy details
Repeated prompts to accept EULA or privacy policy that do not resolve
Lack of biometric login and poor compatibility with password managers

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User Reviews

Recent rating average: 1.70

All time rating average: 3.20

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61% (14)

Date	Author	Comment
2025-02-01	Em*****	Only perk is gives quick access to insurance card. App can't even pull up correct drug when I type in NDC, and I always get the "Error Unable to retrieve information at this time" code when trying to find cost, pharmacy for prescriptions.
Only perk is gives quick access to insurance card. App can't even pull up correct drug when I type in NDC, and I always get the "Error Unable to retrieve information at this time" code when trying to find cost, pharmacy for prescriptions.
2025-01-07	Am*****	Can't view benefits on the app. It also crashes often.
Can't view benefits on the app. It also crashes often.
2025-01-04	Sa*****	even after registering online the app says it can't login. And I had to register on the website instead of the app because the app would never work when you hit Confirm to to register your info. What a joke of an app
even after registering online the app says it can't login. And I had to register on the website instead of the app because the app would never work when you hit Confirm to to register your info. What a joke of an app
2024-05-01	Ti*****	Terrible company to do prescription business through. System issues, completely separate from your healthcare coverage. Don't recommend at all.
Terrible company to do prescription business through. System issues, completely separate from your healthcare coverage. Don't recommend at all.
2024-03-22	Ch*****	Spoke with a representative Amanda regarding a certain medication and she was very knowledgeable, helpful, courteous and friendly.
Spoke with a representative Amanda regarding a certain medication and she was very knowledgeable, helpful, courteous and friendly.
2024-02-14	Ke*****	Junk. No way to use biometric login and keeps asking for Eula and privacy policy confirmation over and over again and refuses to accept it.
Junk. No way to use biometric login and keeps asking for Eula and privacy policy confirmation over and over again and refuses to accept it.
2023-04-20	An*****	Recently updated which is now requiring me to reaccept the EULA which would be fine if it lets you accept it. But it just throws an error.
Recently updated which is now requiring me to reaccept the EULA which would be fine if it lets you accept it. But it just throws an error.
2023-04-14	Je*****	On Google pixel 6 always get error when clicking on cost. Says to retry again later. Days and days have gone by with no resolution. Under "my profile" anything I click on just sits there and circles like it's thinking but results in absolutely nothing.
On Google pixel 6 always get error when clicking on cost. Says to retry again later. Days and days have gone by with no resolution. Under "my profile" anything I click on just sits there and circles like it's thinking but results in absolutely nothing.
2023-01-24	Fe*****	Unreliable. Keeps logging me out, errors out accepting some policy and generally won't work when I need it to pull up my ID cards.
Unreliable. Keeps logging me out, errors out accepting some policy and generally won't work when I need it to pull up my ID cards.
2023-01-18	Th*****	App crashes every time when selecting "My Prescription Benefits" under "My Profile" App Version: 4.1.3 Android Version: 12 Version: 4.1.6 still crashes on "Prescription Benefits"
App crashes every time when selecting "My Prescription Benefits" under "My Profile" App Version: 4.1.3 Android Version: 12 Version: 4.1.6 still crashes on "Prescription Benefits"