Reviews of Nautilus Plus

By: Nautilus Plus App

List of user reviews and ratings for Nautilus Plus

Total ratings

1.50

Rating count: 591

Recent rating average: 1.50

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Review summary

Users consistently report severe stability and usability issues with the Nautilus Plus Android app, including login problems, frequent crashes, and errors that prevent access to membership cards and connected devices. While the recent app update introduced a new layout appreciated by some, many find the app slow and unintuitive. Positive notes include responsive customer support and essential functionality for gym access. Overall, the app struggles with critical bugs, poor device compatibility, and account management difficulties, impacting user satisfaction.

Pros

App support responds quickly and effectively to user issues, improving user experience.
The app interface has been updated with a new layout that some users find visually pleasing.
The app allows essential functionality such as scanning membership cards for gym access, which some users rely on despite other frustrations.
Good gym environment and community, as implied by users associating the app with a great gym.
Some users appreciate features like tracking visits, despite some recent changes.

Cons

Frequent crashes, bugs, and errors causing the app to be unusable or unstable.
Issues with logging in, account creation, and single sign-on (SSO) processes leading to frustration and inaccessibility.
Members cannot access or scan their membership cards due to loading problems or server errors.
Difficulty connecting to devices like treadmills or workout bikes via Bluetooth and other integrations fail.
App is slow, non-intuitive, requires multiple clicks, and has a poor design and user interface experience.

User Reviews 22

I have to give this application a one star review, it doesn't let me log in for a week I've been trying and I have no physical gym pass to enter the gym, plus the guy at the counter looked bothered to let me in so I will have to cancel my subscription, they don't want me in.

App doesn't work for Android. I can't access my membership card to scan into my gym. Nothing loads. Server error keeps getting displayed.

This app is so buggy to the point of it being unusable. I can't even log in most days and when I do I am bombarded with a bunch of errors. My scan code won't load, I can't check my boomerang credits, it's a nightmare and honestly making me consider not renewing my membership this year.

Such a bad app, nothing is loading properly. Would just crash at any given moment. I would love to uninstall this $hitty app but sadly I can't since I need this app to scan my membership. Such a shame. Sadly, it's too late to cancel my membership now.

The app suddenly is showing me actual visits during the week instead of the running average number of visits/week. It only started happening a few days ago.

This app is not supported on my phone and will not allow me access to sign up

The app does not support my phone (Samsung S23 Ultra). Lot of bugs. My credits aren't add either. Requires system update.

The new layout is nice, but it still needs alarms for timers. also, navigating away shouldn't close timers. and it loses sessions sometimes

Since the update (today), I can't see my boomerang credits anymore. After receiving an email from the app support, I can see my data again. I am changing it to 4 stars because the support did act really fast and this is what makes the difference.

New version is really bad, not intuitive and requires several clicks to get anywhere. Not mentining design which is not pleasant at all.

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