Reviews of National Savings Digital

By: National Savings App

List of user reviews and ratings for National Savings Digital

Total ratings

2.43 (Rating count: 1,929)

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Review summary

Reviews are mixed: some users praise the app and its digital onboarding, but many reports highlight reliability and support issues. Recurrent problems include biometric verification failures, signup/upload errors (including 413 and PDF-size limits), app crashes, OTP/login difficulties, and weak customer support.

Pros

Positive user sentiment: some reviews praise the app and describe it as good or very good (e.g., I like this app, National Savings Digital App is very good, Best).
Digital onboarding capability: opening an account digitally is possible for some users.
General usefulness when functioning: reviewers acknowledge the app exists as a digital banking tool and has value when it works.

Cons

Biometric verification failures and repeated biometric login issues.
Registration and document-upload problems (Chrome errors, file upload failures, PDF-size/format limits, 413 errors).
Frequent app crashes and stability problems during use.
OTP/login problems and unreliable or unresponsive support for fixes.
Poor customer support and lack of 24/7 accessibility (call center issues, long wait times).

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User Reviews

Recent rating average: 2.60

All time rating average: 2.43

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62% (114)

Date	Author	Comment
2026-08-23	Li*****	this app is Worthy 😁 you can be touch everytime with your account although there is some issue with transactions
this app is Worthy 😁 you can be touch everytime with your account although there is some issue with transactions
2026-08-23	sa*****	search prize bond lodge new complaint not working
search prize bond lodge new complaint not working
2026-08-22	Ze*****	I submitted my National Savings Digital Account application on 18 August 2026, but I still haven’t received any update regarding my application status. The stated processing time is 2 working days, which has already passed. The app is useful, but the application status tracking and communication need improvement. Users should receive timely updates about whether their application is approved, under review, or requires correction.
I submitted my National Savings Digital Account application on 18 August 2026, but I still haven’t received any update regarding my application status. The stated processing time is 2 working days, which has already passed. The app is useful, but the application status tracking and communication need improvement. Users should receive timely updates about whether their application is approved, under review, or requires correction.
2026-08-21	Ob*****	Our pride our proud since childhood ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
Our pride our proud since childhood ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
2026-08-20	Gu*****	it crashes during biometrics
it crashes during biometrics
2026-08-19	Sh*****	👍👍👍👍😍🇵🇰
👍👍👍👍😍🇵🇰
2026-08-16	Ha*****	App is not working smoothly.
App is not working smoothly.
2026-08-13	Mu*****	waiting for digital prize bond from a long time just show coming soon... in the app 😔
waiting for digital prize bond from a long time just show coming soon... in the app 😔
2026-08-11	Mu*****	app is working but unable to transfer money other bank accounts
app is working but unable to transfer money other bank accounts
2026-08-06	Mu*****	nice
nice