My Pool Process

My Pool Process was born out of a concrete need. As a technician in a swimming pool construction and maintenance company, I had difficulty having the anteriority (monitoring of maintenance) of the new customers that we obtain during the season. For those we already have, it is difficult to maintain a good customer relationship in the middle of the season: little time to give explanations/advice, to troubleshoot by phone, to keep informed of our passages and actions, as well as to know what what our customers do and don't do (complicated pre-diagnosis).