Reviews of MyCase

By: MyCase Inc App

List of user reviews and ratings for MyCase

Total ratings

2.90 (Rating count: 425)

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Review summary

Many reviews highlight reliability problems: notifications fail, the app crashes and glitches during messaging, and clients can’t use the mobile app as intended because MyCase has shifted to a web-only approach for clients. Support is slow, and updates are scarce. A minority of reviews remain positive, citing good organization features and favorable sentiment when the app works, but the recurring issues dominate.

Pros

Helps organize documents and case notes when the app is functioning.
Some users find the app generally good/great and express positive sentiment toward MyCase.
A subset of users explicitly say they love MyCase and view it as a helpful tool.

Cons

Notifications do not work reliably or fail to alert users across multiple Android versions and devices.
Frequent crashes, freezes, and messaging glitches make the app hard to use.
The app is effectively web-based for clients now, reducing mobile usability.
Support and updates are slow or unresponsive, with issues persisting for many months.

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User Reviews

Recent rating average: 2.40

All time rating average: 2.90

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40% (23)

Date	Author	Comment
2025-07-31	Sa*****	very good
very good
2025-07-11	xo*****	which app. none recognized my account info
which app. none recognized my account info
2025-06-10	Te*****	this app is now ONLY for attorneys. Clients must exclusively use their browser. Clio for Clients is a much better app.
this app is now ONLY for attorneys. Clients must exclusively use their browser. Clio for Clients is a much better app.
2025-04-20	Sy*****	MSG Reply Glitches: UNRESOLVED SINCE MAR 2023 (according to other user reviews). This app is extremely glitchy when replying to messages. It hangs up, keeps popping up to the beginning of the message while typing, and freezes constantly. It's impossible to write messages while using it or even edit messages I've copied into it. So essentially, I have to draft and finalize my replies using some other app first, then paste and make no changes before sending.
MSG Reply Glitches: UNRESOLVED SINCE MAR 2023 (according to other user reviews). This app is extremely glitchy when replying to messages. It hangs up, keeps popping up to the beginning of the message while typing, and freezes constantly. It's impossible to write messages while using it or even edit messages I've copied into it. So essentially, I have to draft and finalize my replies using some other app first, then paste and make no changes before sending.
2025-03-03	So*****	Too bad
Too bad
2025-02-18	DA*****	Crashes often, limited features on app
Crashes often, limited features on app
2025-01-30	Mr*****	No notifications.
No notifications.
2024-12-16	Sa*****	They have moved from the app only to a website service, so don't bother downloading. I was hoping they had an app, because using the web version can be trying on my phone and I'm disappointed that's the only option available now.
They have moved from the app only to a website service, so don't bother downloading. I was hoping they had an app, because using the web version can be trying on my phone and I'm disappointed that's the only option available now.
2024-11-11	an*****	Good
Good
2024-10-26	Ma*****	App great; Notifications do NOT WORK on newest Samsungs
App great; Notifications do NOT WORK on newest Samsungs