Reviews of MTailor

By: Bit Body, Inc. App

List of user reviews and ratings for MTailor

Total ratings

3.80 (Rating count: 2,150)

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Review summary

MTailor offers custom-tailored clothing with a strong focus on fit and excellent customer service, including free remakes until satisfaction. Users commend the innovative measurement app and the convenience it provides compared to traditional shopping. However, some note the app has usability issues and occasional measurement inaccuracies requiring photo submissions for adjustments. The fabric choices and app UX could be improved, and the pricing is higher than typical off-the-rack options. Overall, MTailor is favored for those seeking better fit and personalized clothing, despite some digital and customization limitations.

Pros

Clothing fit is generally very good, especially for hard-to-fit body types.
Customer service is excellent, with responsive support and free remakes if needed.
The measurement app and process is innovative and effective at capturing body dimensions.
Easy ordering experience once measurements are done; users appreciate convenience over traditional fitting rooms.
Keeps customer measurements on file for future orders, improving fit over time.

Cons

The app can have technical issues and UX shortcomings, such as problems with navigation or displaying exact colors and measurements.
Fit adjustments sometimes require sending photos and communication, indicating the algorithm isn't perfect.
Limited fabric options and difficulty in assessing fabric quality before purchase.
Higher cost compared to off-the-rack clothing, which some users find a downside.
Limited ability to customize fit or cut beyond what the app and company provide.

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User Reviews

Recent rating average: 3.90

All time rating average: 3.80

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26% (20)

Date	Author	Comment
2026-08-11	Ti*****	MTailor does exactly as they describe. My first pair of pant did not fit well, but they made a new pair for free with the needed adjustments and they fit perfectly. I have already ordered more clothes from them!
MTailor does exactly as they describe. My first pair of pant did not fit well, but they made a new pair for free with the needed adjustments and they fit perfectly. I have already ordered more clothes from them!
2026-07-27	An*****	Perfect fit all the time!
Perfect fit all the time!
2026-07-22	Jo*****	I ordered a suit from MTailor. The fit was the best I've had. I've ordered off the rack suits and had them tailored but MTailors for me much better. I will definitely shop them again in the future.
I ordered a suit from MTailor. The fit was the best I've had. I've ordered off the rack suits and had them tailored but MTailors for me much better. I will definitely shop them again in the future.
2026-07-05	ja*****	did the remake and the fit was perfect! they also shipped the final product to my new address
did the remake and the fit was perfect! they also shipped the final product to my new address
2026-06-19	Sc*****	Just spins and doesn't open
Just spins and doesn't open
2026-06-07	Fr*****	I've used MTailor's services multiple times - for jeans & Chinese. 100% satisfied with quality & customer service. I'm 6'7", weigh 272 pounds - I can't buy just off the rack. MTailor takes care of my slacks needs!!
I've used MTailor's services multiple times - for jeans & Chinese. 100% satisfied with quality & customer service. I'm 6'7", weigh 272 pounds - I can't buy just off the rack. MTailor takes care of my slacks needs!!
2026-06-01	Mi*****	Sucks! OK if you are into cell phone gymnastics. Lousy if you are not!
Sucks! OK if you are into cell phone gymnastics. Lousy if you are not!
2026-03-16	Br*****	I placed an order for four long sleeve t-shirts. Once they arrived, three were fine - comfortable, nice fit, washed/dried well. The fourth, a dark maroon, fit well but the color ran in the wash. MTailor customer service handled it very well. They gave me the option of getting money back or picking out a different color shirt. I chose the latter, which arrived in a relatively quick time and, again, it looks, fits, and feels great. But this time, it also washed just fine.
I placed an order for four long sleeve t-shirts. Once they arrived, three were fine - comfortable, nice fit, washed/dried well. The fourth, a dark maroon, fit well but the color ran in the wash. MTailor customer service handled it very well. They gave me the option of getting money back or picking out a different color shirt. I chose the latter, which arrived in a relatively quick time and, again, it looks, fits, and feels great. But this time, it also washed just fine.
2026-03-09	Le*****	exceptional experience every time
exceptional experience every time
2026-02-28	Ni*****	These suits are expensive and the quality is absolutely terrible. They do offer a money back guarantee and a remake, but the suits are still absolutely awful. Customer service was excellent and they did refund me the full amount,.but what a waste of time.
These suits are expensive and the quality is absolutely terrible. They do offer a money back guarantee and a remake, but the suits are still absolutely awful. Customer service was excellent and they did refund me the full amount,.but what a waste of time.