List of user reviews and ratings for Jeff - The super services app
Total ratings
3.67 (Rating count: 5,422)
Review summary
Pros
- The service from local centers is praised for being fantastic.
- Offers a variety of service options, particularly for laundry.
- Subscription plans are convenient for some users who appreciate scheduled services.
Cons
- App is riddled with bugs, causing login issues and location recognition failures.
- Customer service is largely unresponsive and unhelpful, leading to frustration among users.
- Issues with payment processing and subscription management, including unexpected charges and the inability to remove payment methods.
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User Reviews
Recent rating average: 1.50
All time rating average: 3.67
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3 star
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1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-26 | Can't login with google, can't login with facebook, can't make new account with email. Keeps popping the choose a country screen. Never seen this before... | ||
| Can't login with google, can't login with facebook, can't make new account with email. Keeps popping the choose a country screen. Never seen this before... | |||
| 2024-09-27 | I used to use this back in 2018, but now that I'm trying again, it is not as espected. The app us not recognizing my old account, so I created a new one. The app only have the laundry function available for Mexico, but the map doesn't work. I idle waited for about 15 minutes and it never showed the button to confirm my pin location, I even tried to enter the address manually but same thing. So disappointed 😞 | ||
| I used to use this back in 2018, but now that I'm trying again, it is not as espected. The app us not recognizing my old account, so I created a new one. The app only have the laundry function available for Mexico, but the map doesn't work. I idle waited for about 15 minutes and it never showed the button to confirm my pin location, I even tried to enter the address manually but same thing. So disappointed 😞 | |||
| 2024-09-15 | Can't sign up and select my address. Their map is not working. Also, there's a google maps error displayed "for development purposes only". I suppose their api key expired, as mentioned in another review | ||
| Can't sign up and select my address. Their map is not working. Also, there's a google maps error displayed "for development purposes only". I suppose their api key expired, as mentioned in another review | |||
| 2024-09-02 | Signed into the app and once i tried to enter my address it just doesn't work Notthing happen maps doesn't even recognise your location so never got to do anything Whats the point of the app. Cant even see the prices for items | ||
| Signed into the app and once i tried to enter my address it just doesn't work Notthing happen maps doesn't even recognise your location so never got to do anything Whats the point of the app. Cant even see the prices for items | |||
| 2023-08-15 | App charged my credit card even though my payment mode is Jeff Credits. Customer service is unresponsive. I've already sent multiple help desk requests, emailing is pointless. Definitely would not recommend this service. | ||
| App charged my credit card even though my payment mode is Jeff Credits. Customer service is unresponsive. I've already sent multiple help desk requests, emailing is pointless. Definitely would not recommend this service. | |||
| 2023-01-26 | The app is crappie... None of the notice can be seen in the app. Cannot delete credit card. Credit inside the app after to up cannot be deducted even I keep choosing to pay by Jeff credit. Keep charging to my credit card with a 1% extra charges without me knowing because this company is an overseas company that if you use VISA or Master card, there's extra 1% charge. Support is non existing like what others have stated. Missing delivery, not in schedule delivery has happened many times past mths | ||
| The app is crappie... None of the notice can be seen in the app. Cannot delete credit card. Credit inside the app after to up cannot be deducted even I keep choosing to pay by Jeff credit. Keep charging to my credit card with a 1% extra charges without me knowing because this company is an overseas company that if you use VISA or Master card, there's extra 1% charge. Support is non existing like what others have stated. Missing delivery, not in schedule delivery has happened many times past mths | |||
| 2022-09-30 | Updated review to one star. They made the application even worse. That takes a special type of genius. The service from the local center in Sevilla is fantastic but the app is useless and full of bugs. Can't book laundry pick ups, pay for orders or anything. It's better to call the local center directly to get anything done. | ||
| Updated review to one star. They made the application even worse. That takes a special type of genius. The service from the local center in Sevilla is fantastic but the app is useless and full of bugs. Can't book laundry pick ups, pay for orders or anything. It's better to call the local center directly to get anything done. | |||
| 2022-08-26 | What you can expect from Justin ! "Ok no problem! Thanks for letting me know, you simply could have told me that on the phone. With all due respect you are extremely unprofessional. Hanging up the phone on a potential business partnership just because I called at 7am, which in many businesses is an appropriate hour to call. We don't need your business so not our loss. Have a great weekend!" | ||
| What you can expect from Justin ! "Ok no problem! Thanks for letting me know, you simply could have told me that on the phone. With all due respect you are extremely unprofessional. Hanging up the phone on a potential business partnership just because I called at 7am, which in many businesses is an appropriate hour to call. We don't need your business so not our loss. Have a great weekend!" | |||
| 2022-05-07 | I have one problem less in deciding when to do the laundry day and use my precious free time. I subscribe to the plan and I'm started having a weekly bag done every Wednesday. Nicely folded and very soft. My suits got back in a nice blue cover. The idea of wrapping the packets on paper it's great and cheers for not using plastic like any other service. | ||
| I have one problem less in deciding when to do the laundry day and use my precious free time. I subscribe to the plan and I'm started having a weekly bag done every Wednesday. Nicely folded and very soft. My suits got back in a nice blue cover. The idea of wrapping the packets on paper it's great and cheers for not using plastic like any other service. | |||
| 2021-09-23 | Total scam. Only used the laundry service. Once. I'm still waiting for the pickup, almost 2 months later. Paid by credit card, almost 2 months ago. No refund. No contact. Repeatedly worte tu customer support. No acknowledgement, no reply. Total scam. Avoid like the plague. | ||
| Total scam. Only used the laundry service. Once. I'm still waiting for the pickup, almost 2 months later. Paid by credit card, almost 2 months ago. No refund. No contact. Repeatedly worte tu customer support. No acknowledgement, no reply. Total scam. Avoid like the plague. | |||
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