Reviews of Move It: Moving & Delivery

By: Move It, LLC App

List of user reviews and ratings for Move It: Moving & Delivery

Total ratings

4.62 (Rating count: 120)

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Review summary

Move It is praised for its easy-to-use app, professional and friendly movers, quick on-demand service, and reasonable pricing for small moves or deliveries. Customers appreciate the helpfulness and communication from the team. However, some users report lack of phone support and slow responses from customer service, occasional issues with mover cancellations or job assignments, and the need to book assembly or junk removal separately. Overall, customers find the service efficient, affordable, and a valuable moving and delivery solution.

Pros

App is very easy to use and user-friendly with straightforward, upfront pricing.
The movers/helpers are professional, friendly, efficient, and helpful.
Move It provides quick, on-demand service with short wait times for pick up and delivery.
Service is affordable and economical for small moves and deliveries.
Excellent customer service with good communication, especially for complicated moves or multiple locations.

Cons

Lack of direct phone customer support and slow or no response to app support messages.
Occasional issues with movers canceling or no one assigned to the job.
Additional services like assembly and junk removal require separate bookings, which can be inconvenient.
Pricing could be more affordable, some users feel it is somewhat expensive.

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User Reviews

Recent rating average: 4.10

All time rating average: 4.62

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10% (2)

Date	Author	Comment
2025-01-17	Ri*****	I used their service to shift my house hold goods. The prices in reasonable and the pickup and delivery was very good with time bound period. Packing in perfect so no damage goods. I highly recommend Move It services.
I used their service to shift my house hold goods. The prices in reasonable and the pickup and delivery was very good with time bound period. Packing in perfect so no damage goods. I highly recommend Move It services.
2023-09-02	Re*****	DON'T HIRE. I ordered up and paid for a mover who accepted, but then told me he was having a difficult time with the app as he didn't have any info on the details them told me he couldn't make it and for me to cancel thru the app. If i cancel, I lose 50% of what I paid. I've been waiting 2 1/2 hours for someone to get back with me as I can only send messages, and there is no phone number to reach out to anyone. Still waiting to move our items from one apt to another with no help and no options.
DON'T HIRE. I ordered up and paid for a mover who accepted, but then told me he was having a difficult time with the app as he didn't have any info on the details them told me he couldn't make it and for me to cancel thru the app. If i cancel, I lose 50% of what I paid. I've been waiting 2 1/2 hours for someone to get back with me as I can only send messages, and there is no phone number to reach out to anyone. Still waiting to move our items from one apt to another with no help and no options.
2023-04-30	Ra*****	We had a great experience with Move It. The team was skilled, experienced, and made our move so much easier than we ever thought possible.
We had a great experience with Move It. The team was skilled, experienced, and made our move so much easier than we ever thought possible.
2023-04-26	Me*****	Move It, was the best investment I made. Although it was for a small move, I wished I used them earlier. The guys were very helpful and professional Marco and Felipe. Definitely using them again.
Move It, was the best investment I made. Although it was for a small move, I wished I used them earlier. The guys were very helpful and professional Marco and Felipe. Definitely using them again.
2023-03-17	No*****	I have been doing freelancing carpentry work, and I recently completed a big, heavy order, but just the part to deliver it was lacking. This app was handy during that time.
I have been doing freelancing carpentry work, and I recently completed a big, heavy order, but just the part to deliver it was lacking. This app was handy during that time.
2023-02-08	El*****	The movers not only helped me move but also helped me back when I asked them to help me out with it. The entire time they were incredibly professional and friendly and did not complain about doing extra work. Safe to say I tipped them well!
The movers not only helped me move but also helped me back when I asked them to help me out with it. The entire time they were incredibly professional and friendly and did not complain about doing extra work. Safe to say I tipped them well!
2022-11-12	As*****	Useless. My first time trying it and horrible experience. My time frame was between 10am-11am,and the whole time I said connecting. No one was assigned to it, it automatically created 3 listings instead of 1. It was showing cars in a different state,I tried contacting customer support within the app an no one had even responded. After 11, I canceled and wrote a email to customer support. Now I am waiting for a response. Don't waste your time and money
Useless. My first time trying it and horrible experience. My time frame was between 10am-11am,and the whole time I said connecting. No one was assigned to it, it automatically created 3 listings instead of 1. It was showing cars in a different state,I tried contacting customer support within the app an no one had even responded. After 11, I canceled and wrote a email to customer support. Now I am waiting for a response. Don't waste your time and money
2022-11-12	Ri*****	I love this app! The helper who was assigned to me was prompt and efficient. He followed all my directions and placed my furniture exactly where I wanted it to be placed.
I love this app! The helper who was assigned to me was prompt and efficient. He followed all my directions and placed my furniture exactly where I wanted it to be placed.
2022-11-02	Wi*****	App is super easy to use and I've found it to be economical as well. I've used it just to move some heavy boxes and the rates for those moves weren't too high.
App is super easy to use and I've found it to be economical as well. I've used it just to move some heavy boxes and the rates for those moves weren't too high.
2022-09-30	Fa*****	Everything is great although I wished your pricing was a little bit more affordable. I hoenstly love your services, but if you make the pricing a little more affordable, you will be the leader.
Everything is great although I wished your pricing was a little bit more affordable. I hoenstly love your services, but if you make the pricing a little more affordable, you will be the leader.