Reviews of MoonPay: Buy Crypto & Bitcoin

By: MoonPay App

List of user reviews and ratings for MoonPay: Buy Crypto & Bitcoin

Total ratings

4.43 (Rating count: 13,594)

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Review summary

User reviews show MoonPay as easy and fast to use, with some praise for privacy. However, recurring complaints center on high and hidden fees, frequent account/verification problems and security concerns, and multiple UI/UX glitches or missing features that hinder use. Overall sentiment is mixed: favorable for basic purchasing speed and simplicity, but negative regarding cost, reliability, and usability.

Pros

Easy to use and user-friendly interface
Fast app performance / transactions
Privacy-friendly options (keeps profile hidden)
Some users consider it a favorite or reliable for basic crypto purchases

Cons

Very high fees and fees not disclosed upfront
Account verification and security problems (restricted/disabled accounts, verification errors)
Usability issues and frequent UI glitches (not easy to use, no clear instructions, keyboard/UI bugs)
Missing or inconvenient features (unable to manage contacts, token/gas usage limitations, problematic PayPal/card flow)

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User Reviews

Recent rating average: 4.00

All time rating average: 4.43

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43% (146)

Date	Author	Comment
2026-06-10	He*****	this works great for my investment options
this works great for my investment options
2026-06-09	Ll*****	my crypto order went through 🥳
my crypto order went through 🥳
2026-06-09	Pa*****	moon pay is pretty good. I just wish less fee's
moon pay is pretty good. I just wish less fee's
2026-06-08	Jo*****	It's a pain i* t a to get verified.Especially if you're from New York City. Or maybe it's a select age group. i verified with Strike, Cash app, Coinbase, Gemini, Bitcoin Well and Swan and none gave me the problems Moon pay does. I read the reviews and all you do, is say i'm sorry i'm sorry, fix the issues already.
It's a pain i* t a to get verified.Especially if you're from New York City. Or maybe it's a select age group. i verified with Strike, Cash app, Coinbase, Gemini, Bitcoin Well and Swan and none gave me the problems Moon pay does. I read the reviews and all you do, is say i'm sorry i'm sorry, fix the issues already.
2026-06-08	Ja*****	withdrawals always stall for me
withdrawals always stall for me
2026-06-06	Mi*****	super fast
super fast
2026-06-06	*****	Smooth and secure. Highly recommend
Smooth and secure. Highly recommend
2026-06-05	Ja*****	you made it easy I love you
you made it easy I love you
2026-06-05	An*****	the best
the best
2026-06-04	we*****	This is the most horrible crypto I ever dealt with you have to add money to withdraw your money then add money again to withdraw your money purity foolish garbage I would not recommend this trash.
This is the most horrible crypto I ever dealt with you have to add money to withdraw your money then add money again to withdraw your money purity foolish garbage I would not recommend this trash.