Reviews of MoonPay: Buy Crypto & Bitcoin

By: MoonPay App

List of user reviews and ratings for MoonPay: Buy Crypto & Bitcoin

Total ratings

4.48 (Rating count: 14,275)

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Review summary

User reviews show MoonPay as easy and fast to use, with some praise for privacy. However, recurring complaints center on high and hidden fees, frequent account/verification problems and security concerns, and multiple UI/UX glitches or missing features that hinder use. Overall sentiment is mixed: favorable for basic purchasing speed and simplicity, but negative regarding cost, reliability, and usability.

Pros

Easy to use and user-friendly interface
Fast app performance / transactions
Privacy-friendly options (keeps profile hidden)
Some users consider it a favorite or reliable for basic crypto purchases

Cons

Very high fees and fees not disclosed upfront
Account verification and security problems (restricted/disabled accounts, verification errors)
Usability issues and frequent UI glitches (not easy to use, no clear instructions, keyboard/UI bugs)
Missing or inconvenient features (unable to manage contacts, token/gas usage limitations, problematic PayPal/card flow)

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User Reviews

Recent rating average: 3.50

All time rating average: 4.48

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43% (177)

Date	Author	Comment
2026-08-21	Jo*****	grade app easy to get started very simple and straightforward
grade app easy to get started very simple and straightforward
2026-08-20	Cy*****	using it for rumblewallet
using it for rumblewallet
2026-08-18	La*****	Very good, but a lot of fees. Fee to buy USTC, fee to send it, but those later fees are only paid in SOL.... which you need to pay as well, with a fee. So you pay fees and the fees. This compares to SEPA payments which are free in Belgium, even instant SEPA payments are usually free in Belgium! However the whole experience is easy and quick.
Very good, but a lot of fees. Fee to buy USTC, fee to send it, but those later fees are only paid in SOL.... which you need to pay as well, with a fee. So you pay fees and the fees. This compares to SEPA payments which are free in Belgium, even instant SEPA payments are usually free in Belgium! However the whole experience is easy and quick.
2026-08-16	To*****	at first this was a really easy app to use and then recently they started stealing from me so far they have taken $1,600 without my knowledge and when I tried to recover it I have had nothing but I run around and they act like it's not their fault and it was someone in their organization who took my money and now they won't return it and act like it's my fault personally I would never use these people again so please keep an eye on what you do with this company because soon will rob you blind
at first this was a really easy app to use and then recently they started stealing from me so far they have taken $1,600 without my knowledge and when I tried to recover it I have had nothing but I run around and they act like it's not their fault and it was someone in their organization who took my money and now they won't return it and act like it's my fault personally I would never use these people again so please keep an eye on what you do with this company because soon will rob you blind
2026-08-15	Pa*****	quick and easy interface
quick and easy interface
2026-08-13	Wa*****	this is a horrible app and I would not recommend using it to anyone
this is a horrible app and I would not recommend using it to anyone
2026-08-13	Da*****	not all the brown software is working Kevin is not amused.
not all the brown software is working Kevin is not amused.
2026-08-12	Se*****	This is by far the most ridiculously difficult frustrating app I've ever encountered. useless. it didn't start out that way, worked at first, But then they wanted extreme verification. I went through it though, and made the mistake of using my bank card. I was between updating the card. The new card and the old card have the same number. There's just no way to update the expiration date and 3 digits. they declined my legit card, and won't let use it again. can't link to paypal. sucks.
This is by far the most ridiculously difficult frustrating app I've ever encountered. useless. it didn't start out that way, worked at first, But then they wanted extreme verification. I went through it though, and made the mistake of using my bank card. I was between updating the card. The new card and the old card have the same number. There's just no way to update the expiration date and 3 digits. they declined my legit card, and won't let use it again. can't link to paypal. sucks.
2026-08-12	Ke*****	Excellent
Excellent
2026-08-11	an*****	it's a scam. trying to sell the wring currency their faulty link took me to. they don't let me...
it's a scam. trying to sell the wring currency their faulty link took me to. they don't let me...