Reviews of MoonPay: Buy Crypto & Bitcoin

By: MoonPay App

List of user reviews and ratings for MoonPay: Buy Crypto & Bitcoin

Total ratings

4.44 (Rating count: 13,920)

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Review summary

User reviews show MoonPay as easy and fast to use, with some praise for privacy. However, recurring complaints center on high and hidden fees, frequent account/verification problems and security concerns, and multiple UI/UX glitches or missing features that hinder use. Overall sentiment is mixed: favorable for basic purchasing speed and simplicity, but negative regarding cost, reliability, and usability.

Pros

Easy to use and user-friendly interface
Fast app performance / transactions
Privacy-friendly options (keeps profile hidden)
Some users consider it a favorite or reliable for basic crypto purchases

Cons

Very high fees and fees not disclosed upfront
Account verification and security problems (restricted/disabled accounts, verification errors)
Usability issues and frequent UI glitches (not easy to use, no clear instructions, keyboard/UI bugs)
Missing or inconvenient features (unable to manage contacts, token/gas usage limitations, problematic PayPal/card flow)

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User Reviews

Recent rating average: 3.40

All time rating average: 4.44

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43% (164)

Date	Author	Comment
2026-07-19	St*****	Buying Bitcoin was so so easy. I just had to do a selfie.
Buying Bitcoin was so so easy. I just had to do a selfie.
2026-07-19	Pr*****	love it
love it
2026-07-18	Cr*****	draft bank account without promission
draft bank account without promission
2026-07-17	Pe*****	so easy to use
so easy to use
2026-07-16	Tr*****	trash, you go threw there verification process to get denied after setting up wallet account with a reliable rating. Than "respectfully" they tell you find another, what slap in the face.
trash, you go threw there verification process to get denied after setting up wallet account with a reliable rating. Than "respectfully" they tell you find another, what slap in the face.
2026-07-15	My*****	worst trading app out there. 20 euro minium entry. it will make it impossible to take your money back. saying that the currency you own isn't available in your region. making the crypto entirely useless.
worst trading app out there. 20 euro minium entry. it will make it impossible to take your money back. saying that the currency you own isn't available in your region. making the crypto entirely useless.
2026-07-15	M *****	new UI sucks, but app has always kinda sucked. sending usdt from moonpay wallet to someone charges the max amount of fees even though i would usually get a discount from a different wallet app. let me change the default wallet the purchased assets go into at least. I'm just trying to get money to someone not invest my life savings
new UI sucks, but app has always kinda sucked. sending usdt from moonpay wallet to someone charges the max amount of fees even though i would usually get a discount from a different wallet app. let me change the default wallet the purchased assets go into at least. I'm just trying to get money to someone not invest my life savings
2026-07-15	Si*****	awesome service
awesome service
2026-07-14	Co*****	Great. Simple
Great. Simple
2026-07-14	ke*****	still trying to figure out how to spend sweat coin?
still trying to figure out how to spend sweat coin?