Reviews of Monimoto

By: Monimoto UAB

List of user reviews and ratings for Monimoto

Total ratings

4.38 (Rating count: 467)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users appreciate Monimoto for its effective bike tracking with prompt alerts, excellent customer support, easy setup, and good battery life at a reasonable cost. However, multiple reviews mention issues with the Android app's connectivity and user interface, including difficulties in pairing, firmware updates, and navigating support. The location accuracy can be inconsistent, especially indoors, and some users note the expense and frequency of battery replacements. Despite these drawbacks, the overall product and service receive positive feedback for providing reliable theft protection and peace of mind.

Pros

Effective bike and vehicle monitoring with alert notifications on unauthorized movement.
Excellent and responsive customer support that assists users promptly.
Easy and quick setup process for the tracker device.
Good battery life and reasonable subscription cost compared to other trackers.
Provides peace of mind with daily status updates and theft alerts.

Cons

App connectivity issues including trouble pairing the device and loss of connection.
Android app is reported less polished than iOS, with problems updating firmware and detecting key fobs.
App UI/UX problems such as confusing menus and difficulty accessing support conversations.
Inaccuracy in location tracking, especially in garages or underground parking, leading to large location radius.
Battery replacement can be frequent and costly, and device sometimes does not fit well under the seat.

Upgrade to see all 42 reviews

User Reviews

Recent rating average: 3.80

All time rating average: 4.38

Upgrade to see all 42 reviews

2% (1)

Date	Author	Comment
2024-05-25	Ri*****	Had to logout/in. Works fine now. Thx! -- Update 25-05-24 Hi Dev, Thanks for message. In the app it shows Welcome and then the kind of MM device I can content. However, I did got a call from MM, because bike it's in for maintenance. So it seems to still have the underlying connection, just not the feedback in app. Will reconnect soon and post an updat. ------ Installed MM 7 four days ago. Somehow, today, the connection is terminated. Have to connect fob, box and phone again sometime soon..
Had to logout/in. Works fine now. Thx! -- Update 25-05-24 Hi Dev, Thanks for message. In the app it shows Welcome and then the kind of MM device I can content. However, I did got a call from MM, because bike it's in for maintenance. So it seems to still have the underlying connection, just not the feedback in app. Will reconnect soon and post an updat. ------ Installed MM 7 four days ago. Somehow, today, the connection is terminated. Have to connect fob, box and phone again sometime soon..
2024-05-14	Ro*****	So far it's a two, and that's assuming I will get support. App is buggy. Message us option, after app restart, has for no reason relocated out of Help section to a second (why two?), almost empty Settings screen that you can only come across by accident (Device menu, top-right side profile icon that doesn't take you to profile, About section). Device is not connecting to GSM network and is thus so far quite useless. 10 minute setup is very far from true in my experience.
So far it's a two, and that's assuming I will get support. App is buggy. Message us option, after app restart, has for no reason relocated out of Help section to a second (why two?), almost empty Settings screen that you can only come across by accident (Device menu, top-right side profile icon that doesn't take you to profile, About section). Device is not connecting to GSM network and is thus so far quite useless. 10 minute setup is very far from true in my experience.