Reviews of Molekule

By: Molekule Group, Inc.

List of user reviews and ratings for Molekule

Total ratings

3.15 (Rating count: 1,758)

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Review summary

Pros

The air purifier device cleans well and does its job effectively.
Some users have reported improvements in connectivity after updates.
The technology and design of the Molekule air purifiers are appreciated.

Cons

The app frequently fails to connect to the air purifier, often resulting in frustration.
Poor app functionality and inconsistent connectivity with Wi-Fi.
The app interface is described as terrible and slow, often leading to loading screens.
The app focuses more on upselling subscriptions for filters rather than improving user experience.

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User Reviews

Recent rating average: 1.30

All time rating average: 3.15

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Date	Author	Rating	Comment
2024-10-15	Am*****		App gets hung up when connecting to wifi. I see the air mini+ on my router, but the molekule app keeps clocking on the 'connect to wifi' page. Even more affordable devices have better app functionality... Response - It's not the wifi. As I said, the device is connected to my network (2.4ghz only). The app won't finish adding the unit. App keeps clocking.
App gets hung up when connecting to wifi. I see the air mini+ on my router, but the molekule app keeps clocking on the 'connect to wifi' page. Even more affordable devices have better app functionality... Response - It's not the wifi. As I said, the device is connected to my network (2.4ghz only). The app won't finish adding the unit. App keeps clocking.
2024-10-15	Er*****		Won't connect the device to the wifi even after doing the troubleshooting and emailing the company and following their directions it still won't connect. Also company set up a time to call and never did and when they rescheduled they just repeated the useless troubleshooting that's on the website. Doesn't work and no one at the email has anything to say except try restarting everything again
Won't connect the device to the wifi even after doing the troubleshooting and emailing the company and following their directions it still won't connect. Also company set up a time to call and never did and when they rescheduled they just repeated the useless troubleshooting that's on the website. Doesn't work and no one at the email has anything to say except try restarting everything again

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