Reviews of Moka POS - Aplikasi Kasir

By: PT. GoTo Gojek Tokopedia Tbk App

List of user reviews and ratings for Moka POS - Aplikasi Kasir

Total ratings

4.53 (Rating count: 12,341)

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Review summary

Users say the POS works and is useful, but recurring problems hinder reliability: onboarding/login friction, frequent crashes, slow or poor support, missing essential features (reporting, menu/floor plan management), and payout/payment issues. A minority praise the app’s quality and potential, but overall reliability and service gaps dampen adoption.

Pros

POS functionality is usable and helpful for merchants
App is generally good and valued by long-time users
The product shows potential and there is ongoing improvement in quality and service

Cons

Poor customer support responsiveness and handling of issues
Frequent crashes and instability impacting usage
Registration/login and OTP delivery problems hinder onboarding
Missing essential features (e.g., reporting/day totals, floor plan management, menu editing)
Payout/payments issues and financial reconciliation problems

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User Reviews

Recent rating average: 3.30

All time rating average: 4.53

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60% (49)

Date	Author	Comment
2026-06-04	BO*****	Aplikasinya sangat mudah, Dan fast respon trainer ya mas Satrio the best
Aplikasinya sangat mudah, Dan fast respon trainer ya mas Satrio the best
2026-05-21	Ad*****	Aplikasinya sangat memudahkan saya dalam mengelola brand f&b saya, trainernya juga sangat membantu mengajari sistemnya dengan baik dan jelas. Terimakasih Moka 👌
Aplikasinya sangat memudahkan saya dalam mengelola brand f&b saya, trainernya juga sangat membantu mengajari sistemnya dengan baik dan jelas. Terimakasih Moka 👌
2026-05-10	Ic*****	selalu tidak ada koneksi.. hmmm
selalu tidak ada koneksi.. hmmm
2026-04-12	Mi*****	Easy to operate,acurate DataStock
Easy to operate,acurate DataStock
2026-04-11	ka*****	ok
ok
2026-03-06	He*****	ga bisa dilanjutkan setelah isi nomor rekening dan bank yang benar.
ga bisa dilanjutkan setelah isi nomor rekening dan bank yang benar.
2026-03-02	jo*****	bikin supaya bisa dipake di hp. sisanya ok. cuma merepotkan harus di tab. kalo bisa di hp kan bisa manage pegawe supaya punya tanggung jawab masing2. untuk restauran kalo bisa ada floor plan meja.
bikin supaya bisa dipake di hp. sisanya ok. cuma merepotkan harus di tab. kalo bisa di hp kan bisa manage pegawe supaya punya tanggung jawab masing2. untuk restauran kalo bisa ada floor plan meja.
2026-02-10	Ro*****	ga bisa daftar akunnya
ga bisa daftar akunnya
2026-01-29	Ba*****	good
good
2026-01-22	Fa*****	otp gak masuk
otp gak masuk