Reviews of Modisoft Back Office

By: Modisoft

List of user reviews and ratings for Modisoft Back Office

Total ratings

4.05 (Rating count: 134)

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Review summary

Users appreciate Modisoft Back Office for its basic functionality, user-friendly interface, and excellent customer support. The developers are responsive to bug reports. However, the Android version suffers from multiple issues: inability to add or update prices correctly, problems with promo creation and syncing, camera scanner malfunction, frequent app crashes/freezes, and missing features found in desktop versions. Despite these challenges, many users find the app helpful for managing retail operations but recommend improvements, especially for Android devices, to enhance reliability and complete functionality.

Pros

App provides a basic back office experience allowing users to perform essential tasks.
The software offers excellent customer service and support, with quick assistance on issues.
User interface is generally user-friendly and helpful for retail and convenience stores.
The app is reliable for managing employee hours and general business needs.
Developers quickly fix bugs when they are reported, demonstrating responsiveness.

Cons

Android app has bugs with adding new items to price book, specifically 'unit cost' not updating correctly.
Promo creation on mobile apps is problematic; users cannot create new promotions and syncing promos causes issues with existing ones.
Scanning items with the camera in the Android app does not work properly, with only keyboard input available.
App crashes or freezes frequently, such as when scanning or accessing POS closing details, often resulting in app returning to home screen or showing blank screens.
Some features and functionality appear to be removed or limited on mobile apps compared to desktop versions.

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User Reviews

Recent rating average: 2.70

All time rating average: 4.05

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25% (5)

Date	Author	Comment
2024-09-21	Al*****	Could you please address the issues on Android devices when adding new items to price book via the app. Say for instance, when adding an item "unit cost" is always shown as $0.00 only the margin is updated accordingly. When I try the same thing on iPad/iPhone iOS, "unit cost" is updated automatically. This would be of great help. Other than a few bugs & limitations this app easily let's me do basic things. More complex loads need to be done on a computer for a fuller back office experience.
Could you please address the issues on Android devices when adding new items to price book via the app. Say for instance, when adding an item "unit cost" is always shown as $0.00 only the margin is updated accordingly. When I try the same thing on iPad/iPhone iOS, "unit cost" is updated automatically. This would be of great help. Other than a few bugs & limitations this app easily let's me do basic things. More complex loads need to be done on a computer for a fuller back office experience.
2024-09-12	mu*****	For Android users, there is a bug while we try to open pos closing details. It's going back to the home screen, its happening with all my Android devices from past 1 week, please fix as soon as possible Any update?
For Android users, there is a bug while we try to open pos closing details. It's going back to the home screen, its happening with all my Android devices from past 1 week, please fix as soon as possible Any update?
2024-09-04	Fa*****	Need more info
Need more info
2024-05-19	Na*****	Make your life easier and simpler and very nice support and service
Make your life easier and simpler and very nice support and service
2024-05-08	Ha*****	Best back office service out there. Outstanding support. Very detail oriented software.
Best back office service out there. Outstanding support. Very detail oriented software.
2024-03-09	ha*****	After recent changes, I would not recommend You can't create new promo anymore from mobile apps , Then if you send any promo that's on modisoft to pos, it will remove all other promotions you already have on your commander, which did not happen before but now their agent saying this is their normal so we have to create all promotion on modisoft online without upc scan ability.
After recent changes, I would not recommend You can't create new promo anymore from mobile apps , Then if you send any promo that's on modisoft to pos, it will remove all other promotions you already have on your commander, which did not happen before but now their agent saying this is their normal so we have to create all promotion on modisoft online without upc scan ability.
2024-02-15	Ar*****	Don't see promo group any more ,has it been removed?
Don't see promo group any more ,has it been removed?
2023-05-03	Ph*****	Garbage service and Garbage Company. This company has people who don't know what they are doing and will mess up your register and pos system. It's been 16+ hours and no one calls back even when the employees say they will call back first thing in the morning. They messed up my entire system and pricing and claim they didn't do it
Garbage service and Garbage Company. This company has people who don't know what they are doing and will mess up your register and pos system. It's been 16+ hours and no one calls back even when the employees say they will call back first thing in the morning. They messed up my entire system and pricing and claim they didn't do it
2023-03-11	mi*****	Shows a blank screen and can't access anything and I'm using a Samsung 22 ultra and Ive never had this problem with my old Samsung
Shows a blank screen and can't access anything and I'm using a Samsung 22 ultra and Ive never had this problem with my old Samsung
2022-10-20	sh*****	When i try to scan item in items section the camera wont open to scan batcode only keyboard pops to enter code. But in iphone as i click the box in item section camera opens. I have been trying to do this since a year not able to scan items with camera.
When i try to scan item in items section the camera wont open to scan batcode only keyboard pops to enter code. But in iphone as i click the box in item section camera opens. I have been trying to do this since a year not able to scan items with camera.