Reviews of モバイルPASMO

By: 株式会社パスモ

List of user reviews and ratings for モバイルPASMO

Total ratings

1.50 (Rating count: 4,813)

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Review summary

User reviews indicate the app is largely unusable on many Android devices due to widespread incompatibility across models (e.g., S22 Ultra, S24/S25, A52/A53/A54). When it does install, it frequently fails to load or crashes, with messages about updates. Several users report the UI is Japanese only with no English option, making it unsuitable for travelers. The app also depends on osaifu-keitai (mobile wallet), which many devices do not support, leading to errors. Overall, international users and travelers face significant compatibility and reliability issues.

Pros

Cons

Not compatible with a wide range of Android devices and models (e.g., Samsung Galaxy S22 Ultra, S24/S25, Galaxy A52/A53/A54).
App often fails to load or crashes on startup, sometimes showing 'update is needed' messages.
No English language option; Japanese-only UI makes it unusable for travelers.
OSAIFU-keitai/mobile wallet support not available on many devices, causing 'phone wallet not supported' errors.
Not usable for international travelers; cross-device compatibility and iPhone-to-Android transfer issues hinder use.

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User Reviews

Recent rating average: 2.10

All time rating average: 1.50

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175% (89)

Date	Author	Comment
2026-06-08	Ma*****	it says my model is not supported, so why can I download it?
it says my model is not supported, so why can I download it?
2026-06-03	CB*****	Does not work on American devices
Does not work on American devices
2026-05-17	K *****	全体的にUXが悪すぎる代替困難なインフラだからこそ責任もって使いやすいアプリにしてほしい
全体的にUXが悪すぎる代替困難なインフラだからこそ責任もって使いやすいアプリにしてほしい