Reviews of Savour by Global Payments

By: Nextep Systems App

List of user reviews and ratings for Savour by Global Payments

Total ratings

1.45 (Rating count: 153)

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Review summary

Users report that Savour by NEXTEP is plagued by frequent crashes, poor UI design, and usability issues leading to failed orders and payment errors. The app does not remember login credentials, forcing users to log in repeatedly. Additionally, the need to re-enter registration codes for the same location adds inconvenience. While it's intended for ordering cafeteria meals at work, these problems severely impact the user experience, making it frustrating and unreliable.

Pros

Used for ordering food in workplace cafeterias.
Provides options to order meals and pay via various methods including payroll deduction.
Allows scanning function to add items to cart (in earlier versions).

Cons

App is frequently non-functional, slow, and prone to crashing.
Poor user interface and counterintuitive ordering flow causing difficulty and frustration.
Login issues: app doesn't remember credentials, requires logging in every time, lacks biometric login, and account creation is problematic.
Payment processing errors and inability to complete orders; saved payment methods often don't work.
App requires entering registration code each time despite ordering from a single location.

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User Reviews

Recent rating average: 1.10

All time rating average: 1.45

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72% (18)

Date	Author	Comment
2025-01-13	Ni*****	Extremely annoying app to use and not intuitively designed at all.
Extremely annoying app to use and not intuitively designed at all.
2024-12-10	Ed*****	Hard to imagine a more counterintuitive ordering app.
Hard to imagine a more counterintuitive ordering app.
2024-11-14	la*****	Ordering is broken. Now gets stuck on "add a side" step because there are no options to press, it's just blank. No forward button. Can't move on to checkout. Can only go back or cancel order.
Ordering is broken. Now gets stuck on "add a side" step because there are no options to press, it's just blank. No forward button. Can't move on to checkout. Can only go back or cancel order.
2024-11-05	sh*****	Horrible, everytime I tried to switch cable within same place I expect to see all nearby results first
Horrible, everytime I tried to switch cable within same place I expect to see all nearby results first
2024-11-05	Fe*****	Says it's always closed, but cafe isn't
Says it's always closed, but cafe isn't
2024-10-22	Da*****	After update, I can no longer use the app on my phone(S24U) to place an order.
After update, I can no longer use the app on my phone(S24U) to place an order.
2024-08-15	To*****	Completely non-functional can't log in or create an account. Simply doesn't work. At all.
Completely non-functional can't log in or create an account. Simply doesn't work. At all.
2024-07-25	Ja*****	Unable to create an account and there's no useful feedback to tell me what I need to do differently. When I go back to try something different it clears all my info and I have to type it all in again. Such a waste of time! I wish the cafe that used to use Eatify did not switch to this app. Avg 1.3 star reviews of an app that barely functions for the few people who can use it and no developer responses. Are you even trying?
Unable to create an account and there's no useful feedback to tell me what I need to do differently. When I go back to try something different it clears all my info and I have to type it all in again. Such a waste of time! I wish the cafe that used to use Eatify did not switch to this app. Avg 1.3 star reviews of an app that barely functions for the few people who can use it and no developer responses. Are you even trying?
2024-07-19	Ja*****	We use the app for our break rooms at work. The app maybe works 25% of the time. Absolutely garbage.
We use the app for our break rooms at work. The app maybe works 25% of the time. Absolutely garbage.
2024-06-26	HB*****	Ever since United HealthCare switched to this app, I have not been able to order from it.
Ever since United HealthCare switched to this app, I have not been able to order from it.