Universal Assistance

Name: Universal Assistance
Rating: 3.83 (16379 reviews)
Author: Universal Assistance

By: Universal Assistance

Travelers Assistance - Caring for your trip. Caring for your World.

Features & Capabilities

Universal Assistance has been a trusted provider of comprehensive travel support for over 40 years. With global operations spanning five continents and 24/7 multilingual call centers, they offer swift help for travelers facing health emergencies, legal challenges, or loss of luggage and documents.

Since 2018, Universal Assistance is part of the Cover-More Group under Zurich Insurance, delivering advanced assistance services ensuring peace of mind wherever your travels take you. A single phone call activates a state-of-the-art support system dedicated to caring for your trip and your world.

User Growth & Download Statistics

App Privacy & Security

By:

Universal Assistance

Downloads:

975,450 4.29K

Rating:

3.83

(16,379) 126 new ratings

Version:

7.5.1 Last updated: 2026-05-12

Version code:

2511

Creation date:

2015-07-06

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CALL_PHONE Very high risk
android.permission.CAMERA Very high risk
android.permission.FOREGROUND_SERVICE_MICROPHONE Very high risk
android.permission.MICROPHONE Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk

Size:

74.88MB

Email:

se*****@universal-assistance.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-11

Compare stats and ranking:

Ranking

# 67,241 ▲ 814

For Developers

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Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Universal Assistance

Google Play Store

https://play.google.com/store/apps/details?id=com.mobilenik.universalAssistance

Email:

se*****@universal-assistance.com

Website:

https://www.universal-assistance.com

User Reviews

Users report frequent app crashes and poor usability, making the app difficult to navigate. Phone and web call support functions often fail, limiting assistance access. Missing location options hinder use, and contract terms cause distrust. However, some users appreciate quicker medical assistance response compared to other insurance services, and customer support is reachable when needed.

Pros

Some users found the app helpful for medical assistance and quick replies compared to other insurance companies.
Customer support is reachable when there are issues such as voucher number entry problems.
The app provides assistance while traveling, at least to some extent.

Cons

App crashes frequently and is unstable.
Difficult to use with poor user interface and lack of concise information.
Phone call support and web call functionality often do not work or are unavailable.
Location setting issues such as missing states or regions limit functionality.
Contract terms are unclear or perceived as unfair, with difficulty getting payments approved.