ICC Manager

ICC Manager app is part of the CC Suite platform allowing your customer service to work wherever they are.

CC Suite is a high availability and feature rich contact center and customer case management platform, that goes far beyond standard solutions due to its Embedded machine learning and customer feedback functionalities. It excels in all customer service needs and also includes powerful outbound campaign management tools.

ICC Manager app features
- Agent state management (free / working / busy)
- Routing customer service phone calls to a mobile phone
- Calling from customer service phone number

In order to use the ICC Manager app, companies need to have the CC Suite platform in use. More information is https://aiworks.twoday.fi/