Reviews of Planet Hollywood

By: STAY App

List of user reviews and ratings for Planet Hollywood

Total ratings

4.39 (Rating count: 226)

Review summary

Users appreciate the app's helpfulness during their resort stay and the friendliness of the staff. However, many report issues with the app's poor user interface, frequent logouts, cumbersome navigation, and excessive notifications. Several users complain that menus are only accessible through the app and are not well optimized. There are also technical problems such as the app failing to load or crashing, which detracts from the overall experience.

Pros

The app enhances the overall stay experience at the resort.
Helpful for accessing hotel services and information.
The resort's staff receives positive mentions for being friendly and accommodating.

Cons

The app frequently logs users out and has poor UI navigation requiring many clicks.
Menus are only accessible via the app with poor optimization and constant spammy notifications.
The app often fails to load or crashes, including on certain devices like the Samsung Fold 4.

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User Reviews

Recent rating average: 2.90

All time rating average: 4.39

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58% (7)

Date	Author	Comment
2024-12-07	Ch*****	The amenities was nice but the rooms smelled like mold.
The amenities was nice but the rooms smelled like mold.
2024-11-15	Ha*****	Best holiday ever, location, service, food and resort were perfect.
Best holiday ever, location, service, food and resort were perfect.