Reviews of NETS App

By: Network for Electronic Transfers (SG) Pte Ltd.

List of user reviews and ratings for NETS App

Total ratings

3.00 (Rating count: 7,779)

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Review summary

The NETS App is intended to simplify topping up cashcards, and many users acknowledge its convenience and purpose. However, it is plagued by frequent reliability issues, including top-up failures, app crashes during card reading, and various error messages. Auto top-up cannot be disabled from the app, forcing some users to visit a SimplyGo office. Login/OTP loops and slow or poor support worsen the experience. Overall, while the app promises a convenient solution, most reviews report it as unusable for regular top-ups.

Pros

Convenience of topping up cashcards directly from the app, avoiding trips to a station.
The app is designed to top up cashcards, addressing a key user need.
Some users note that the top-up capability is a clear positive when it works.

Cons

Unreliable top-up: frequent failures and the app often cannot top up.
App crashes or hangs during top-up or card scanning.
Frequent error messages and bugs (no network, card removed too soon, scan not ready, 404).
Auto top-up cannot be disabled via the app (requires visiting office).
Poor or unresponsive customer support.

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User Reviews

Recent rating average: 1.10

All time rating average: 3.00

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85% (146)

Date	Author	Comment
2026-06-09	Re*****	a problem that can never solve for years. always having problem when it comes to topping up flashpay cards. Nets should just let other service providers with better capabilities to take over their service.
a problem that can never solve for years. always having problem when it comes to topping up flashpay cards. Nets should just let other service providers with better capabilities to take over their service.
2026-06-07	Yi*****	Very difficult to use and surprisingly poor menu of top up payment options. these guys have gotten too comfortable.
Very difficult to use and surprisingly poor menu of top up payment options. these guys have gotten too comfortable.
2026-06-03	Ad*****	after selecting payment, it will auto restart process, without topping up the card. any solution? i cant even top up as guest. very frustrating to use
after selecting payment, it will auto restart process, without topping up the card. any solution? i cant even top up as guest. very frustrating to use
2026-06-02	Ka*****	after I installed into my new phone. the topup icon for flashpay cash card was disappear. only 3icon left
after I installed into my new phone. the topup icon for flashpay cash card was disappear. only 3icon left
2026-06-01	Ma*****	it is pretty broken and most functions don't work. 2026 already and you still don't have a proper app.
it is pretty broken and most functions don't work. 2026 already and you still don't have a proper app.
2026-06-01	Ha*****	Terrible. Bad functionalities. If you logged in from a new phone, need to wait 12 hours before using the device. They're not even a bank and they want to put in this feature. Fail.
Terrible. Bad functionalities. If you logged in from a new phone, need to wait 12 hours before using the device. They're not even a bank and they want to put in this feature. Fail.
2026-05-30	Al*****	unable to use app it has error pop up saying google play services is required please install again. but i alr have google play services enabled and running on my phone
unable to use app it has error pop up saying google play services is required please install again. but i alr have google play services enabled and running on my phone
2026-05-29	Be*****	way too useless
way too useless
2026-05-28	PH*****	Daily use it to take public transport, everyday app will notify Amount Reserved. Is that necessary? In app unable to turn off the Amount Reserved msg. Can only use phone setting to off all notifications from app.
Daily use it to take public transport, everyday app will notify Amount Reserved. Is that necessary? In app unable to turn off the Amount Reserved msg. Can only use phone setting to off all notifications from app.
2026-05-24	Ke*****	This app is pretty much unusable. Limit of $100 per top up is barely usable, and the app resets to home page when doing payment verification. This is a woeful product from a putatove digital payments leader. NETS must do better.
This app is pretty much unusable. Limit of $100 per top up is barely usable, and the app resets to home page when doing payment verification. This is a woeful product from a putatove digital payments leader. NETS must do better.