Reviews of Mila Air

By: Mila USA, Inc. App

List of user reviews and ratings for Mila Air

Total ratings

4.05 (Rating count: 840)

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Review summary

Users appreciate the Mila air purifiers' effectiveness and the app's smart features and data visualization. However, the Android app faces consistent issues: frequent connectivity problems, unstable app performance including crashes, a cumbersome login process, confusing navigation, and doubts about sensor accuracy. While some improvements have been made and customer support is responsive, many users find the Android app inferior compared to its iPhone counterpart, significantly impacting their experience.

Pros

Effective air cleaning performance of the Mila units.
Nice data visualization features in the app.
Smart features like sensor-based scheduling and sleep modes.
Continuous improvements in app stability and functionality over time.
Good customer support and responsiveness from the Mila team.

Cons

Frequent connectivity issues between app and devices, causing loss of control.
Aggressive and inconvenient login/sign-out process requiring frequent re-login.
App crashes, slow load times, and poor stability on Android devices.
Confusing app navigation with unclear interface and difficult device management.
Inconsistent and questionable accuracy of air quality sensor readings and data completeness.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.05

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19% (4)

Date	Author	Comment
2024-12-27	Se*****	You're really good machines at cleaning the air however the internal sensor showing the air quality index in the room is a little strange. I have two units that set less than 8 ft apart and they read differently. so I think this quality control side is a little bit iffy. as far as the unit itself they are excellent at doing their job.
You're really good machines at cleaning the air however the internal sensor showing the air quality index in the room is a little strange. I have two units that set less than 8 ft apart and they read differently. so I think this quality control side is a little bit iffy. as far as the unit itself they are excellent at doing their job.
2024-12-11	De*****	Auto sleep mode is still too noisy for falling asleep, so I end up manually turning the thing off at night and turning it back on in the morning (when I remember). Update 12/2024: We've had our Mila's for a couple of years now (purchased spring of 2022). Two of our three stopped connecting to the app and don't function at all. The third one connects to the app intermittently for manual control, but otherwise runs at minimum. I would have expected more longevity for the cost per unit.
Auto sleep mode is still too noisy for falling asleep, so I end up manually turning the thing off at night and turning it back on in the morning (when I remember). Update 12/2024: We've had our Mila's for a couple of years now (purchased spring of 2022). Two of our three stopped connecting to the app and don't function at all. The third one connects to the app intermittently for manual control, but otherwise runs at minimum. I would have expected more longevity for the cost per unit.
2024-08-01	St*****	The new version of the app is the absolute worst (1.16)! The app was working great before they introduced the new version. It's absolutely useless! Now they are going to launch another version! Let's see how that goes! In the meantime, I'm beyond frustrated with this situation. Given the amount of money that I paid for the units and the top of the line filters that I use, I expect better quality with the app!
The new version of the app is the absolute worst (1.16)! The app was working great before they introduced the new version. It's absolutely useless! Now they are going to launch another version! Let's see how that goes! In the meantime, I'm beyond frustrated with this situation. Given the amount of money that I paid for the units and the top of the line filters that I use, I expect better quality with the app!
2024-01-29	Ri*****	I recently switched from iPhone to Android, so I've got experience with Mila on both platforms. The app is amazing on iPhone, but the Android app is awful. It crashes, is slow, doesn't load, and is downright horrible. This is probably the worst app I have installed right now. I just can't believe how much they've neglected the Android app compared to the iPhone app, which is easily a 5 star app.
I recently switched from iPhone to Android, so I've got experience with Mila on both platforms. The app is amazing on iPhone, but the Android app is awful. It crashes, is slow, doesn't load, and is downright horrible. This is probably the worst app I have installed right now. I just can't believe how much they've neglected the Android app compared to the iPhone app, which is easily a 5 star app.
2024-01-27	Tr*****	Generally good, love the data visualization. Login is terrible. The text boxes do not have the correct attributes, so Android doesn't recognize it can be auto-filled. Furthermore, email field isn't currently typed, so manually typing your email address is a major pain. Also you have to do this way too often, as the login expires rather quickly. If you have to do it so often the form should make it easy, instead of unusually difficult.
Generally good, love the data visualization. Login is terrible. The text boxes do not have the correct attributes, so Android doesn't recognize it can be auto-filled. Furthermore, email field isn't currently typed, so manually typing your email address is a major pain. Also you have to do this way too often, as the login expires rather quickly. If you have to do it so often the form should make it easy, instead of unusually difficult.
2023-12-10	Le*****	This is one of the worst apps I have on my phone. For one it makes you sign in pretty much anytime you want to use it, annoying. The other issues are it is totally confusing as to how you navigate the app which I think is some sorta card based navigation but there are no hints as to which way or how to swipe in order to reach your destination. Which brings up another problem, there is no way to know how many cards/ navigation screens there are you are just randomly poking and swiping things.
This is one of the worst apps I have on my phone. For one it makes you sign in pretty much anytime you want to use it, annoying. The other issues are it is totally confusing as to how you navigate the app which I think is some sorta card based navigation but there are no hints as to which way or how to swipe in order to reach your destination. Which brings up another problem, there is no way to know how many cards/ navigation screens there are you are just randomly poking and swiping things.
2023-12-09	An*****	Since promising ideas but once your past the novelty phase the usability is pretty limited. it's also way too aggressive on the sign out expiration for how much security is needed, making it pretty annoying to be able to use your physical device, which really only lets you do anything with it via the app.
Since promising ideas but once your past the novelty phase the usability is pretty limited. it's also way too aggressive on the sign out expiration for how much security is needed, making it pretty annoying to be able to use your physical device, which really only lets you do anything with it via the app.
2023-04-27	Ro*****	Setup is beyond frustrating. I've setup the Mila 3 times and after successfully connecting to wifi, a minute later it goes offline. I'm hoping the purifier is better than the app. As of right now, less than impressed. Update: Everything seems to be working now. The start was rough but am enjoying the Milas that we purchased, along with the app. Not sure if it was user error or if the user needed to be more patient. Probably the latter.
Setup is beyond frustrating. I've setup the Mila 3 times and after successfully connecting to wifi, a minute later it goes offline. I'm hoping the purifier is better than the app. As of right now, less than impressed. Update: Everything seems to be working now. The start was rough but am enjoying the Milas that we purchased, along with the app. Not sure if it was user error or if the user needed to be more patient. Probably the latter.
2023-04-05	Ma*****	Really like the app and purifiers. Sometimes I doubt the accuracy of certain readings because I don't believe the air in my home is that clean. The conversational updates from the app always make me smile. Only concern I have - and this is not relevant to the app developers - is the noise all 3 of my units make at low speeds. This was not present in any of them until the past few months. Now ~1.5 years in all 3 of them do this. Makes them almost unusable for me. I expected a longer life.
Really like the app and purifiers. Sometimes I doubt the accuracy of certain readings because I don't believe the air in my home is that clean. The conversational updates from the app always make me smile. Only concern I have - and this is not relevant to the app developers - is the noise all 3 of my units make at low speeds. This was not present in any of them until the past few months. Now ~1.5 years in all 3 of them do this. Makes them almost unusable for me. I expected a longer life.
2023-02-05	Ea*****	The air purifier it's self is pretty good but the app is just awful. Huge holes in the data on graphs. I don't think I have a single day I can find in the app that has a complete data set. Connectivity is very dicey and varies from day to day which is very annoying. The layout makes zero sense. Why do I need to go multiple menus deep to check how the AQI is compared to outside? Considering the data collection is the standout feature of this very expensive purifier, I wouldn't buy this product.
The air purifier it's self is pretty good but the app is just awful. Huge holes in the data on graphs. I don't think I have a single day I can find in the app that has a complete data set. Connectivity is very dicey and varies from day to day which is very annoying. The layout makes zero sense. Why do I need to go multiple menus deep to check how the AQI is compared to outside? Considering the data collection is the standout feature of this very expensive purifier, I wouldn't buy this product.