Reviews of Microsoft Advertising

By: Microsoft Corporation

List of user reviews and ratings for Microsoft Advertising

Total ratings

3.47 (Rating count: 4,846)

Review summary

Users appreciate Microsoft's knowledgeable live chat support, decent analytics, and cost-effective ad delivery. However, many face frequent, unexplained account suspensions and poor customer support. The app offers limited campaign management compared to desktop, and users experience complex login processes and payment problems. Overall, the app works well for monitoring but lacks full functionality and responsive support.

Pros

Good support with knowledgeable live chat representatives
Provides useful analytics and data to track advertising campaigns
Generally effective at delivering ads that can cost less than competitors
Allows adding funds via the app, improving usability over browser-only options
Some users find the app easier or better than Google Ads with helpful recommendations and tools

Cons

Frequent and seemingly unexplained account suspensions causing frustration
Poor customer service with lack of clear communication on suspensions or violations
Limited functionality in the app compared to desktop version, making campaign management difficult
Complex and cumbersome login/authentication process with multi-step security
Payment issues such as charges without ad placements or delayed fund additions

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User Reviews

Recent rating average: 1.30

All time rating average: 3.47

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4% (16)

Date	Author	Comment
2025-01-23	Ma*****	They block accounts without telling exact reason. Tried three times to solve it, always the same jargon. Guess I never ever can't and want to use this. Google ads is better. No I will not go through this the third time, all I ever get is 'sorry can't help'
They block accounts without telling exact reason. Tried three times to solve it, always the same jargon. Guess I never ever can't and want to use this. Google ads is better. No I will not go through this the third time, all I ever get is 'sorry can't help'
2024-11-16	ha*****	Worst...just created the account even the account creation was not complete. I was just about to enter payment details and i got an email of violationg their so called policies and suspended my account. I apealed that how can i violate your policies when i did not even use the account and ran any ad on it even i just entered my email address to create the account. But after few hours i got the email suspension upheld because i am violating their policies i don't know how. Worst experience
Worst...just created the account even the account creation was not complete. I was just about to enter payment details and i got an email of violationg their so called policies and suspended my account. I apealed that how can i violate your policies when i did not even use the account and ran any ad on it even i just entered my email address to create the account. But after few hours i got the email suspension upheld because i am violating their policies i don't know how. Worst experience