MG311 Minas Gerais

MG311 Minas Gerais is the direct channel for citizens to report urban problems and track solutions — potholes, lighting, garbage, sewage, flooding, trees, signage, and much more.

HOW IT WORKS — three steps, no registration required:

1. POINT ON THE MAP — Tap the exact location, describe it in a sentence, attach a photo (optional).

2. RECEIVE THE PROTOCOL NUMBER — In seconds you will receive an 8-digit number. Save it.

3. TRACK UP — See the status by number on the website, receive updates by email, or contact us via WhatsApp quoting the protocol number.

PRIVACY — your personal data is protected by the office team. The public map only shows what, where, and when — no names, no phone numbers, no emails.

TRANSPARENCY — all requests become public protocol numbers. You can monitor them if you wish.

NO REGISTRATION, NO HASSLE — open the app, point it on the map, and you're done. No login, no password, no name requested. Want to follow along? Save the 8-digit number.

THE CITY SPEAKS. WE GET YOU READY.

Municipality of Minas Gerais