Metrobank Authenticator

Name: Metrobank Authenticator
Rating: 3.142857 (216 reviews)
Author: Metropolitan Bank & Trust Company (METROBANK)

By: Metropolitan Bank & Trust Company (METROBANK)

Multi-factor authentication for MBTC’s e-channels

Features & Capabilities

Metrobank Authenticator is a secure mobile application designed to enhance the security of Metrobank’s electronic banking services through multi-factor authentication (MFA). It dynamically generates a one-time pin (OTP) that users must enter alongside their username and password, ensuring safe access to MBTC’s e-channels.

To use, simply download the Metrobank Authenticator app, register your Authenticator ID with your Metrobank representative, and enter the generated security code during login. This added layer of security helps protect your online banking transactions from unauthorized access, providing peace of mind with each transaction.

User Growth & Download Statistics

App Privacy & Security

By:

Metropolitan Bank & Trust Company (METROBANK)

Downloads:

157,821 326

Rating:

3.14

(216)

Version:

1.4.0 Last updated: 2025-12-01

Version code:

2024120720

Creation date:

2019-07-18

Publisher country:

Permissions:

android.permission.SYSTEM_ALERT_WINDOW High risk
android.permission.INTERNET Low risk
android.permission.USE_BIOMETRIC Low risk
android.permission.USE_FINGERPRINT Low risk
com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE Low risk
com.android.vending.CHECK_LICENSE Safe
com.metrobank.mfauthenticator.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION

Size:

26.74MB

Email:

cu*****@metrobank.com.ph

URLs:

Full description:

Source:

Google Play Store

Data ingested on:

2026-07-05

Compare stats and ranking:

Ranking

# 173,542 ▼ 176

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Metropolitan Bank & Trust Company (METROBANK)

Google Play Store

https://play.google.com/store/apps/details?id=com.metrobank.mfauthenticator

Email:

cu*****@metrobank.com.ph

User Reviews

Users report that Metrobank Authenticator frequently shows device compromise errors with no clear fixes. Changing devices or reinstalling the app involves complex, time-consuming steps to update authenticator IDs. Customer service is often unreachable or uninformed about app issues, adding frustration. The app only supports one device and lacks alternative OTP delivery or backup methods, limiting flexibility and recovery options. Many find the app difficult to use, unreliable, and obstructive to accessing their accounts, leading to widespread dissatisfaction.

Pros

Cons

The app frequently displays an 'Unable to Proceed' error stating the device may be compromised without clear instructions to resolve it.
Changing or reinstalling the app on a new device is complicated and involves a lengthy process to update the authenticator ID, causing inconvenience.
Customer support is unresponsive or unhelpful, with hotline numbers often not answered and support staff unaware of how to handle issues related to this app.
The app supports only a single device, unlike competitors that allow multiple device authentications or alternative OTP delivery methods, limiting flexibility.
The app lacks backup options or alternative authentication methods like SMS or email codes, making access recovery difficult if the app fails or device is lost.

Recent reviews

It says "Unable to Proceed your service may be compromised making it vulnerable to security risks for your protection the metrobank authentication has been disabled on this device" Customer service forwarded us to different Metrobank number but was not answering.

BJ*****, 2024-12-11

I really want to use this app, I called the hotline as per instructions and after many minutes on the phone the one who answered had no idea of this app and say they aren't aware of this 🙄 so??