Reviews of TAP Air Portugal

By: Transportes Aéreos Portugueses S.A. App

List of user reviews and ratings for TAP Air Portugal

Total ratings

2.47 (Rating count: 12,755)

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Review summary

Users largely report a unstable TAP Air Portugal Android app with repeated crashes and poor reliability. Major recurring complaints include inability to search or book flights, difficulty adding/managing bookings, frequent login/session problems, and payment checkout issues. Boarding passes and gate information are often unreliable or slow to update. A minority note some positives (improved significantly, “perfect,” and “love it”), but the dominant sentiment is negative due to stability and usability problems. Overall, reliability and a smooth booking flow are the key priorities for improvement.

Pros

improved significantly
perfect
love it

Cons

App is unstable and frequently crashes or freezes, making it hard to use
Cannot add or manage bookings in the app or on the website, with errors like 'nothing on our radar' and frequent login/session issues
Payment/checkout problems occur: payment steps may fail or be unclear, and the mid‑payment blur issue disrupts purchases
Boarding passes often fail to load or update reliably, with gate information sometimes missing or outdated

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User Reviews

Recent rating average: 1.40

All time rating average: 2.47

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74% (160)

Date	Author	Comment
2026-08-27	Ma*****	can't find business class fares
can't find business class fares
2026-08-23	An*****	Péssimo. Para além de ser lenta, ao fazer login fiquei bloqueado várias vezes porque na aplicação a recuperação da password não avisa que a senha nova não pode ser igual as X últimas. Só me apercebi do problema fazendo a recuperação pelo site. Se não são capazes de manter a APP consistente com o site, eliminem-na devido a sua inutilidade.
Péssimo. Para além de ser lenta, ao fazer login fiquei bloqueado várias vezes porque na aplicação a recuperação da password não avisa que a senha nova não pode ser igual as X últimas. Só me apercebi do problema fazendo a recuperação pelo site. Se não são capazes de manter a APP consistente com o site, eliminem-na devido a sua inutilidade.
2026-08-23	Sh*****	not compatible with Samsung Galaxy tab.
not compatible with Samsung Galaxy tab.
2026-08-21	Je*****	I do travel a "bit" both professionally and privately on many different airlines. If not the worse, it is definitely bottom 3 worse airlines application ever. Just because of this I try by all means your company, probably I am not the only kne... @TAP, you may reconsider your app and with this do a bit more business...
I do travel a "bit" both professionally and privately on many different airlines. If not the worse, it is definitely bottom 3 worse airlines application ever. Just because of this I try by all means your company, probably I am not the only kne... @TAP, you may reconsider your app and with this do a bit more business...
2026-08-21	Br*****	a app nunca me deixa entrar e está constantemente a pedir que eu faça recuperar password. mesmo fazendo o processo ela diz que a conta está bloqueada.
a app nunca me deixa entrar e está constantemente a pedir que eu faça recuperar password. mesmo fazendo o processo ela diz que a conta está bloqueada.
2026-08-19	Ha*****	Não consigo comprar uma simples poltrona para voar confortável nessa companhia horrível.
Não consigo comprar uma simples poltrona para voar confortável nessa companhia horrível.
2026-08-16	*****	registration doesn't work, useless app
registration doesn't work, useless app
2026-08-14	In*****	I think it's only useful in Portugal.
I think it's only useful in Portugal.
2026-08-13	Pe*****	The app didn't recognise my email address, kept saying it's invalid - it isn't, I use it every day! Then it gave up sending through a verification code, so I couldn't proceed with registration. Gave up!
The app didn't recognise my email address, kept saying it's invalid - it isn't, I use it every day! Then it gave up sending through a verification code, so I couldn't proceed with registration. Gave up!
2026-08-13	Sa*****	does not work. you do a search, shows no flights available on any day. plenty via the website. why bother having an app?
does not work. you do a search, shows no flights available on any day. plenty via the website. why bother having an app?