Reviews of TAP Air Portugal

By: Transportes Aéreos Portugueses S.A. App

List of user reviews and ratings for TAP Air Portugal

Total ratings

2.55 (Rating count: 12,794)

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Review summary

Users largely report a unstable TAP Air Portugal Android app with repeated crashes and poor reliability. Major recurring complaints include inability to search or book flights, difficulty adding/managing bookings, frequent login/session problems, and payment checkout issues. Boarding passes and gate information are often unreliable or slow to update. A minority note some positives (improved significantly, “perfect,” and “love it”), but the dominant sentiment is negative due to stability and usability problems. Overall, reliability and a smooth booking flow are the key priorities for improvement.

Pros

improved significantly
perfect
love it

Cons

App is unstable and frequently crashes or freezes, making it hard to use
Cannot add or manage bookings in the app or on the website, with errors like 'nothing on our radar' and frequent login/session issues
Payment/checkout problems occur: payment steps may fail or be unclear, and the mid‑payment blur issue disrupts purchases
Boarding passes often fail to load or update reliably, with gate information sometimes missing or outdated

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User Reviews

Recent rating average: 2.00

All time rating average: 2.55

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73% (165)

Date	Author	Comment
2026-09-19	Lu*****	Sempre a perder o login, algumas funcionalidades não estão na APP e abrem uma web view que não tem a sessão iniciada. Código OTP não insere automaticamente.
Sempre a perder o login, algumas funcionalidades não estão na APP e abrem uma web view que não tem a sessão iniciada. Código OTP não insere automaticamente.
2026-09-19	Ke*****	Will not accept that my email is correct. Pathetic app, what a waste of time. Administration needs replacing.
Will not accept that my email is correct. Pathetic app, what a waste of time. Administration needs replacing.
2026-09-18	Gu*****	This is just another complaint about how the payment system doesn't work. Had to cancel my reservation.
This is just another complaint about how the payment system doesn't work. Had to cancel my reservation.
2026-09-12	Li*****	The app won't update on Samsung S10 tablet.
The app won't update on Samsung S10 tablet.
2026-09-11	An*****	It's a horrible experience. I need to uninstall and reinstall frequently as it logs out and doesn't accept my user/password. It just reloads the login screen. Only after removing and installing again am I able to successfully log in, until it logs me out again. September 2026 and still thr same problems
It's a horrible experience. I need to uninstall and reinstall frequently as it logs out and doesn't accept my user/password. It just reloads the login screen. Only after removing and installing again am I able to successfully log in, until it logs me out again. September 2026 and still thr same problems
2026-09-09	Nu*****	So many reasons 😵‍💫
So many reasons 😵‍💫
2026-09-04	Ch*****	The worst airline app ever. Couldn't even get it to recognize my email. What a piece of junk. Disgraceful.
The worst airline app ever. Couldn't even get it to recognize my email. What a piece of junk. Disgraceful.
2026-08-31	Va*****	Thanks for a slick, organized, user-friendly app that tells me everything I need to know about my upcoming flights! ❤️👍
Thanks for a slick, organized, user-friendly app that tells me everything I need to know about my upcoming flights! ❤️👍
2026-08-31	Lo*****	ll lo . if 9 yr the 6w2 t
ll lo . if 9 yr the 6w2 t
2026-08-28	Ja*****	aplicação terrível, crashes constantes, é impossível selecionar um vôo de ida e volta porque quando selecionamos o vôo de ida e depois tentamos selecionar o de volta, diz constantemente para selecionar o vôo de volta. Das duas uma, ou foi desenvolvida numa batata ou na pior das hipóteses, é propositado para nos fazer escolher um voo mais caro. ridículo
aplicação terrível, crashes constantes, é impossível selecionar um vôo de ida e volta porque quando selecionamos o vôo de ida e depois tentamos selecionar o de volta, diz constantemente para selecionar o vôo de volta. Das duas uma, ou foi desenvolvida numa batata ou na pior das hipóteses, é propositado para nos fazer escolher um voo mais caro. ridículo