Reviews of MyDolphin

By: MaytronicsApps App

List of user reviews and ratings for MyDolphin

Total ratings

1.42 (Rating count: 1,328)

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Review summary

Top positives are minimal: occasional success during discovery or on older devices. The most mentioned issues are: Bluetooth pairing failures, repeated registration/login errors (often showing no internet), and the robot failing to be found or to respond. Many reviews accuse the app of being abandoned or poorly supported, with little updated backend or customer care. Compatibility problems across Maytronics models and components (PSU detected but bot not, older vs newer apps) are also frequently noted. Overall, reliability and support are the major concerns.

Pros

Occasionally detects the power supply or robot during discovery
Some users report it worked on older devices, indicating potential stability in certain setups
The app allows naming the robot during setup when discovery succeeds

Cons

Persistent Bluetooth pairing/connectivity failures (robot not found or not responding, blue blinking, not searchable)
Registration/login errors and misleading 'no internet' messages during setup
Repeated inability to find or connect to the robot after discovery
Perceived lack of support: abandoned app with little to no updates or customer care
Compatibility issues across Maytronics models (PSU detected but robot not found; older vs newer apps)

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User Reviews

Recent rating average: 1.00

All time rating average: 1.42

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89% (65)

Date	Author	Comment
2026-07-13	He*****	nothing connects
nothing connects
2026-07-03	He*****	does not work
does not work
2026-03-29	ma*****	absolute garbage.
absolute garbage.
2026-01-03	Ma*****	Hey guys it seems that you're stucked at registration screen....Please could you fix it? I'm unable to use the App and was working good with my old mobile phone
Hey guys it seems that you're stucked at registration screen....Please could you fix it? I'm unable to use the App and was working good with my old mobile phone
2026-01-01	Fr*****	After not using the app for a while, i now get an error on the login screen and it wont let me in. tried downloading the new dolphin app but it says my dolphin needs this one still. considering what i paid for the unit i would expect it to get more than a few yeaes support.
After not using the app for a while, i now get an error on the login screen and it wont let me in. tried downloading the new dolphin app but it says my dolphin needs this one still. considering what i paid for the unit i would expect it to get more than a few yeaes support.
2025-08-23	Ba*****	Why does it ask for the serial number every single time you open the app?
Why does it ask for the serial number every single time you open the app?
2025-08-19	Cl*****	Horrible app. works very poorly. I would expect a top of the line app for the price of the cleaner
Horrible app. works very poorly. I would expect a top of the line app for the price of the cleaner
2025-08-17	Ko*****	Fails to control Dolphin e25. App can see the psu and then fails when trying to connect, saying the robot is not responding.
Fails to control Dolphin e25. App can see the psu and then fails when trying to connect, saying the robot is not responding.
2025-07-11	L *****	E30-App will not connect. Got as close as to naming the robot and then got kicked out completely. Now it won't pass finding the robot. Bluetooth just blinks blue as it is not searchable, my phone is not finding it's signal. Reached out to customer and not reply. People must have gotten paid to leave 5 star reviews for this product. For the amount of money paid it should climb all walls and stairs. Sat here and watched it for 2 hours as it only went up halfway on the walls. total disappointment
E30-App will not connect. Got as close as to naming the robot and then got kicked out completely. Now it won't pass finding the robot. Bluetooth just blinks blue as it is not searchable, my phone is not finding it's signal. Reached out to customer and not reply. People must have gotten paid to leave 5 star reviews for this product. For the amount of money paid it should climb all walls and stairs. Sat here and watched it for 2 hours as it only went up halfway on the walls. total disappointment
2025-07-01	Pa*****	this thing sucks
this thing sucks