Reviews of Maxis

By: Maxis Broadband Sdn. Bhd.

List of user reviews and ratings for Maxis

Total ratings

3.55 (Rating count: 65,060)

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Review summary

Maxis users praise the app for ease of use and strong coverage, but many report critical login and stability issues, rising bills, and occasional network problems, which temper the overall experience.

Pros

Reliable network coverage and fast data speeds
Very user-friendly app for managing accounts (data usage, bills, top-ups)
Clear, informative account information with a modern, fast interface
Convenient features for checking usage, paying bills, and adding-ons with quick loading
Notifications and easy access to support for account management

Cons

Frequent login/authentication problems and verification crashes (including stuck login, OAuth issues, facial recognition failures)
App instability and crashes, including install problems and lag on tablets
Rising monthly charges / bills increasing over time
Occasional network outages or slow performance in certain areas
Perceived lack of timely support/maintenance and reports of malfunction

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User Reviews

Recent rating average: 4.60

All time rating average: 3.55

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44% (195)

Date	Author	Comment
2026-07-04	ba*****	it's make easy to calls, voice messages and using internet without interruption.
it's make easy to calls, voice messages and using internet without interruption.
2026-07-04	Sh*****	Great app with reliable service and an easy-to-use interface. Fast, convenient, and makes managing my account hassle-free.
Great app with reliable service and an easy-to-use interface. Fast, convenient, and makes managing my account hassle-free.
2026-07-04	Ba*****	internet being so slow ,most of time only 4g even in klcc are please maxis do something
internet being so slow ,most of time only 4g even in klcc are please maxis do something
2026-07-03	AR*****	Excellent
Excellent
2026-07-01	Kh*****	Reliable mobile service with stable connectivity and a user-friendly app.
Reliable mobile service with stable connectivity and a user-friendly app.
2026-07-01	Le*****	Maxis has consistently provided good coverage whenever I go. The app is easy to use for checking my account and managing my plan, which makes everything much more convenient.
Maxis has consistently provided good coverage whenever I go. The app is easy to use for checking my account and managing my plan, which makes everything much more convenient.
2026-07-01	An*****	A comprehensive app that covers all my telco needs efficiently. Very intuitive and helpful.
A comprehensive app that covers all my telco needs efficiently. Very intuitive and helpful.
2026-07-01	MJ*****	good 👍
good 👍
2026-06-30	Na*****	love using maxis the network is strong everywhere
love using maxis the network is strong everywhere
2026-06-30	MD*****	The Maxis app is brilliantly designed and very easy to use! I can monitor my data consumption, settle my bill in seconds, and even track my rewards all in one place. The network performance has been consistently strong, and the app reflects the same quality.
The Maxis app is brilliantly designed and very easy to use! I can monitor my data consumption, settle my bill in seconds, and even track my rewards all in one place. The network performance has been consistently strong, and the app reflects the same quality.