Matrix Labs

Matrix Field Service App is designed to simplify field operations by allowing engineers to manage service calls efficiently—from check-in to call closure—directly through their mobile device.

Key Features:

📍 Location-based Check-In
Engineers can check in to their assigned service location using real-time GPS validation, ensuring accurate attendance tracking.

🛠️ Manage Field Calls
After check-in, engineers can view and attend assigned service calls. The app provides all relevant customer and complaint details in one place.

📝 Digital Signature Capture
Upon resolving a service call, engineers can collect the customer's signature to confirm the service was completed.

📎 File Attachment Support
Attach relevant documents or images—such as service reports, photos of completed work, or equipment receipts—directly to the service call.

🔁 Call Closure Workflow
Once the signature and attachments are collected, engineers can mark the service call as completed, triggering any backend workflows or updates.