Reviews of MapQuest: Get Directions

By: MapQuest

List of user reviews and ratings for MapQuest: Get Directions

Total ratings

3.21 (Rating count: 67,594)

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Review summary

Most reviewers describe MapQuest as unreliable after recent updates. The top issues are (1) voice guided navigation: speech is too fast, unclear, or language mismatches; (2) saved locations: addresses are hard to find or have disappeared; (3) routing: directions frequently fail to recalculate, with abrupt U turns and wrong turns; (4) user interface: redesigned UI is cluttered, ad heavy, and hard to use, including difficulty exiting ongoing routes; and (5) background navigation and battery drain. Overall, users want the old simple, stable version with reliable saved addresses and routing.

Pros

Voice guided navigation is a feature that users rely on.
Saved locations or favorites exist as a feature.
Historically reliable and simple navigation prior to recent updates.

Cons

Audio issues with voice navigation including fast, unclear, or mispronounced speech.
Saved locations are lost or hard to access after updates.
Directions frequently do not recalculate correctly and can push users off course with sudden U turns.
Recent UI changes are viewed as cluttered, cartoonish, ad heavy, and hard to navigate.
Navigation can run in background and drain battery or cannot be exited easily.

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User Reviews

Recent rating average: 2.20

All time rating average: 3.21

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1% (205)

Date	Author	Comment
2026-06-21	Mo*****	There's no option for traveling by bus and train for which I currently use Google Maps. I'd love to switch, but I've been waiting a year on a comment from Mapquest's social media about public transport directions coming soon. At this point I need to delete the app and find something I can actually use to navigate.
There's no option for traveling by bus and train for which I currently use Google Maps. I'd love to switch, but I've been waiting a year on a comment from Mapquest's social media about public transport directions coming soon. At this point I need to delete the app and find something I can actually use to navigate.
2026-06-18	Tr*****	While there are many features I enjoy, I am getting increasingly frustrated at the amount of times the app will take me to the back of a location instead of the actual street the destination address is on. Like if a house's backyard butts up to a major thoroughfare (or canal in one case) the map will take me to the major street/canal instead of the front of the house on the actual street I typed in. I'm a real estate photographer and this happens almost daily.
While there are many features I enjoy, I am getting increasingly frustrated at the amount of times the app will take me to the back of a location instead of the actual street the destination address is on. Like if a house's backyard butts up to a major thoroughfare (or canal in one case) the map will take me to the major street/canal instead of the front of the house on the actual street I typed in. I'm a real estate photographer and this happens almost daily.
2026-06-16	Ta*****	This was my go-to app for wherever I went, but after the surprise update, everything is so different. The app is so laggy and slow now, and whenever I look up directions, I usually click avoid highways, but now it automatically changes to take the highway while I'm en route and driving on the road. Sometimes, it won't even let me change it back! That is not only very annoying but also so dangerous!
This was my go-to app for wherever I went, but after the surprise update, everything is so different. The app is so laggy and slow now, and whenever I look up directions, I usually click avoid highways, but now it automatically changes to take the highway while I'm en route and driving on the road. Sometimes, it won't even let me change it back! That is not only very annoying but also so dangerous!