List of user reviews and ratings for Wirepay - Global Payments
Total ratings
3.43 (Rating count: 1,077)
Review summary
Pros
- User-friendly and simple interface with smooth experience
- Fast transaction processing and reliable for some transactions
- Secure platform giving users confidence in safety of information
- Supports international transactions, particularly between African countries and the USA
- Responsive customer support in some cases, with efforts to resolve issues
Cons
- Frequent hidden and high fees on card creation, top-ups, withdrawals, and transactions
- Poor and unresponsive customer service with delayed or no replies
- Problems with virtual card usability on popular sites like AliExpress and certain online merchants
- Verification process is difficult, requiring utility bills and lacking needed ID options causing user frustration
- Unreliable transaction processes with frequent failures, account restrictions and blocked funds without explanation
- Annoying login experience requiring OTP each time and automatic logouts due to inactivity
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User Reviews
Recent rating average: 2.90
All time rating average: 3.43
Upgrade to see all 27 reviews
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1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-30 | very nice and fast interface | ||
| very nice and fast interface | |||
| 2024-12-20 | Can be unreliable. Every week there is one issue or the other. Customer service is extremely unresponsive. All sorts of questionable charges for every single transaction including making deposits to your account. On the bright side, when funds were fraudulently removed from virtual card by suspected fraudstars, they were able to recover the funds. | ||
| Can be unreliable. Every week there is one issue or the other. Customer service is extremely unresponsive. All sorts of questionable charges for every single transaction including making deposits to your account. On the bright side, when funds were fraudulently removed from virtual card by suspected fraudstars, they were able to recover the funds. | |||
| 2024-12-18 | A very good app. It's good to make online transactions from Nigeria to USA, Ghana,Kenya | ||
| A very good app. It's good to make online transactions from Nigeria to USA, Ghana,Kenya | |||
| 2024-12-17 | This app is the best, no cap, all categories of the transactions are swift... I love wire pay | ||
| This app is the best, no cap, all categories of the transactions are swift... I love wire pay | |||
| 2024-12-14 | This is the best exchange app I've ever seen. Their service is very good and reliable. Keep it up | ||
| This is the best exchange app I've ever seen. Their service is very good and reliable. Keep it up | |||
| 2024-11-25 | They steal from your funds through hidden fees and then they tell you the fee is free. Service fee on master and visa card is the worst you can find anywhere. You need to be extremely careful or they'll steal from you even as an old customer. And there customer care service is the worst you can find anywhere (RAKEL👀)...... | ||
| They steal from your funds through hidden fees and then they tell you the fee is free. Service fee on master and visa card is the worst you can find anywhere. You need to be extremely careful or they'll steal from you even as an old customer. And there customer care service is the worst you can find anywhere (RAKEL👀)...... | |||
| 2024-11-22 | This has to be the worst app I've used in a while. Their support system are very irresponsible. I contacted them for the sudden deduction of funds on my card and they refused to reply. That Tochukwu is the worst of them, very irresponsible and stupid. They took away a whole $50 USD from my card and they can't even give an account for it. | ||
| This has to be the worst app I've used in a while. Their support system are very irresponsible. I contacted them for the sudden deduction of funds on my card and they refused to reply. That Tochukwu is the worst of them, very irresponsible and stupid. They took away a whole $50 USD from my card and they can't even give an account for it. | |||
| 2024-10-07 | This platform is very easy to use, very safe and will definitely meet a lot of people's expectations and needs, Great app. M y only wish is they add more African and foreign currencies as soon as possible. thanks Wirepay. Great Regards. Gk | ||
| This platform is very easy to use, very safe and will definitely meet a lot of people's expectations and needs, Great app. M y only wish is they add more African and foreign currencies as soon as possible. thanks Wirepay. Great Regards. Gk | |||
| 2024-10-03 | I have not received my OTP from wirepay app to my phone number. I also tried many different services provider but still not received OTP.. I think the problem is in the app . | ||
| I have not received my OTP from wirepay app to my phone number. I also tried many different services provider but still not received OTP.. I think the problem is in the app . | |||
| 2024-09-27 | This app does not work it's a waste of time and it's false advertisement | ||
| This app does not work it's a waste of time and it's false advertisement | |||
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