CCW 2022

The CCW is the meeting point for doers and ideas that are changing customer dialogue - for 23 years. 2 days of congress take your customer communication to the next level. In one place at the same time you will meet top-class speakers, newcomers, digital minds and numerous colleagues from customer care and service management. The organizer of the CCW is Management Circle AG.

It's high time for a reunion. Above all, it's high time for something new. The fact that the world did not stand still during the Corona Pandemic was particularly noticeable in service and sales: changed customer needs, new sales channels, new contact points and new hybrid working environments demanded innovative strength and flexibility to a particular extent. And the pace of innovation continues to increase. Competent customer service as a central component of the customer experience becomes a profit and experience center, shapes the brand and increases sales. But to do this, companies must understand the customer world. Service as a data source and the correct networking of this data play a central role at the CCW. For your decisive advantage: The CCW shows impressive practical examples of how you can enormously increase your data quality. But it also shows how you can use New Work, empathy and trust to enable your employees to engage in excellent customer dialogue and create a motivating work environment. Great things happen when the best in their field come together.