Reviews of Madison Reed App

By: Madison Reed

List of user reviews and ratings for Madison Reed App

Total ratings

3.77 (Rating count: 1,326)

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Review summary

Users love the Madison Reed App for its high-quality hair coloring products, ease of ordering, and helpful virtual try-on feature. Many appreciate the excellent customer service and affordability compared to salons. However, common complaints include frequent app crashes, login problems, and some slow or confusing app features. Despite these issues, users find great value in the products and overall app convenience for managing hair color needs.

Pros

High quality permanent hair color products that do not irritate the scalp and have long-lasting color.
Convenient, user-friendly app interface that makes ordering products easy and keeps all user information in one place.
Excellent customer service with quick response to issues and product replacements.
Virtual hair color try-on feature that helps users visualize results before purchase.
Affordable alternative to salon quality hair coloring at home with salon-like results.

Cons

App frequently crashes or closes unexpectedly during usage, especially when trying to add payment methods or use the color try-on feature.
Login and account recognition issues in the app, causing difficulty signing in despite active subscriptions accessed via web.
Lack of features such as writing product reviews within the app, limiting user interaction.
Slow performance on some devices, leading to a less smooth user experience.
Confusing functionality for saving pictures from the virtual color try-on, which is not straightforward for users.

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User Reviews

Recent rating average: 1.60

All time rating average: 3.77

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19% (33)

Date	Author	Comment
2026-05-02	Di*****	I can't log in now I have a color coming to me when I'd rather go to a color bar. I love the this hair die I don't have an allergic reaction. The website is terrible now I'm paying a high shipping rate. that is why I switched to going to the color bar.
I can't log in now I have a color coming to me when I'd rather go to a color bar. I love the this hair die I don't have an allergic reaction. The website is terrible now I'm paying a high shipping rate. that is why I switched to going to the color bar.
2026-04-28	va*****	it's impossible to use. I want to change my color selection and there is no way, I'm about to cancel because it doesn't let me to change color. RIDICULOUS!!!!!
it's impossible to use. I want to change my color selection and there is no way, I'm about to cancel because it doesn't let me to change color. RIDICULOUS!!!!!
2026-04-18	Ca*****	it drives me crazy! it freezes, it glitches, it takes you in circles, not user friendly for making appointments and especially for selecting or changing your service. it has been like this for years and someone needs to update this app PLEASE!!!
it drives me crazy! it freezes, it glitches, it takes you in circles, not user friendly for making appointments and especially for selecting or changing your service. it has been like this for years and someone needs to update this app PLEASE!!!